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Project Coordinator

2 months ago

Brockton, Massachusetts, United States Ultimate Staffing Full time

Location: In-office role in Plymouth, Minnesota

Position Overview:

The Project Assistant will play a crucial role in the coordination and management of installation projects. This position involves a variety of responsibilities aimed at ensuring smooth operations and excellent customer service.

Key Responsibilities:

  • Coordinate the scheduling of technicians and crew members for various installation tasks.
  • Oversee customer service work orders, including setting up client accounts, ordering materials, maintaining communication with clients, managing warranty coverage, and handling invoicing.
  • Foster positive relationships with customers through effective communication and support.
  • Manage emergency work orders on an ongoing basis as part of a rotational on-call system.
  • Ensure timely resolution of issues by scheduling crew members for service and warranty-related work orders.
  • Hold both internal and external partners accountable for project scopes, budgets, and timelines.
  • Collaborate with clients to maintain high standards of project and service quality.
  • Provide status updates using various reporting tools such as Oracle, Smartsheet, Salesforce, and customer portals.

Qualifications:

  • 1-3 years of experience in service coordination, including scheduling technicians, invoicing, and managing work orders.
  • Proficient in communication with vendors and customers.
  • Knowledge of lighting, electrical, and LED project management is advantageous.
  • Familiarity with Windows and Microsoft Office Suite (Word, PowerPoint, etc.).
  • Strong interpersonal skills with excellent written and verbal communication abilities.
  • Adaptable and flexible, capable of responding to last-minute requests.
  • Ability to manage multiple tasks and projects while maintaining organization.

Compensation and Benefits:

  • Salary Range: $55,000 to $65,000, based on experience.
  • Work Schedule: Monday to Friday with flexible hours (average work hours are 8 AM to 5 PM, but flexibility is offered as long as the 40-hour work week is met).
  • Employment Type: Direct hire with comprehensive benefits.

Ultimate Staffing is committed to providing equal employment opportunities to all qualified applicants without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in accordance with applicable laws.