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Restaurant Operations Manager

1 month ago

Gainesville, Florida, United States Bento Full time
Restaurant Operations Manager

At Bento, we're seeking a skilled Restaurant Operations Manager to join our team. As a key member of our management team, you will be responsible for upholding superior guest services and ensuring absolute customer satisfaction. Your critical thinking skills will be put to the test during unforeseen circumstances, and you will be expected to use your expertise to resolve issues efficiently.

Key Responsibilities:
  • Uphold superior guest services and ensure absolute customer satisfaction
  • Use critical thinking during unforeseen circumstances
  • Assist with the hiring process, training and development of all employees
  • Oversee creation of effective employee schedules that maintain coverage at peak times and minimize labor costs
  • Knowledgeable in all departments with the ability to perform essential tasks and assist in any position when necessary or required
  • Support the Store Manager in whatever they need, including maintaining set budgets, reaching sales and quality goals
  • Maintain a positive work environment
  • Ensure all food items are prepared and served according to Bento standards of quality, consistency, portion and timeliness

Requirements:
  • Experience as a Department Lead at Bento Kitchen + Sushi, or 2+ years management within the food and beverage industry
  • Completely cross-trained in all departments
  • Computer proficiency: able to correspond effectively via email and text, and perform data input
  • Experience with Google Suite is preferred, but similar experience will be considered
  • Commitment to continuous learning and growth
  • Able to remain calm and communicate effectively during stressful situations
  • Able to hear, see and speak
  • Maintain a clean and professional appearance
  • Able to withstand a 12+ hour workday
  • Able to lift a minimum of 50 lbs.