User Experience Design Leader for Global Customer Solutions

3 weeks ago

Alpharetta, United States Verizon Full time
Unlock a Career in Customer Experience Innovation at Verizon

Verizon is at the forefront of technology and communications services, revolutionizing global connections. As a human network, we work behind the scenes to anticipate, lead, and listen, fostering a culture of collaboration and innovation. Our mission is to make an impact that moves the world forward. If you're driven by purpose and fueled by persistence, explore a career with us.

About the Role

We're seeking a Lead Experience Designer to join our Experience Design team, where you'll have the opportunity to shape one of the largest consumer presences in America. This role involves supporting millions of daily customer interactions across an omnichannel ecosystem and a growing consumer product portfolio. With global offices and hybrid work environments, you'll collaborate with cross-disciplinary teams to create end-to-end customer experiences for various consumer-facing products and services.

Your key responsibilities will include envisioning, creating, and maintaining customer activities, providing direction to the team, and mentoring junior designers. You'll also facilitate complex design programs or products, working closely with partners in product, technology, and business.

  • Engage in user context research and target user activities when possible.
  • Participate in insight-gathering activities and create design solutions that leverage user insights.
  • Stay updated on industry trends and competitive products.
  • Maintain a working knowledge of UI standards for common platforms (iOS, Android, Web).
  • Design solutions within Verizon's business context and revenue model.
  • Communicate project plans, goals, and expected outcomes effectively.
  • Articulate user, business, and technical reasoning for detailed design decisions.
  • Provide mentorship in areas of expertise and ramp up new team members.
  • Identify project needs and engage stakeholders in conversation.
  • Present work and engage in constructive dialogue with stakeholders.
  • Understand partner motivations and drivers.
  • Lead cross-disciplinary teams in problem-solving and facilitation.
Requirements and Qualifications

To be successful in this role, you'll need:

  • Bachelor's degree or four or more years of work experience.
  • Six or more years of relevant work experience.
  • Experience with Agile software delivery environments.
  • Proficiency in common design software (Figma, Adobe, etc.).
  • Willingness to travel up to approximately 25% of the time.

Even better if you have one or more of the following:

  • Bachelor's or Master's degree in Design.
  • Portfolio of professional work.
  • Contributed to multiple design programs or shipped products with a large user base.
  • Contributed to overall product success.
  • Experience with Fortune 500 organizational environments.
Compensation and Benefits

The estimated salary range for this position is between $127,000.00 and $236,000.00 annually based on a full-time schedule, depending on your location and confirmed job-related skills and experience. This is an incentive-based position with the potential to earn more. For part-time roles, compensation will be adjusted accordingly.

We offer a comprehensive benefits package, including health and wellness benefits, short-term incentives, 401(k) Savings Plan, stock incentive programs, paid time off, parental leave, adoption assistance, and tuition assistance. We strive to provide a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging.

About Verizon

We're proud to be an equal opportunity employer, celebrating our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger, and we're committed to a culture that values everyone's contributions.

  • Chief User Experience Designer

    3 weeks ago

    Alpharetta, United States HexaQuEST Global, Inc. Full time

    About HexaQuEST Global, Inc.HexaQuEST Global, Inc. is a leading company in the field of user interface design and development, with a strong focus on creating visually appealing and highly functional user interfaces.Job SummaryWe are seeking a Chief User Experience Designer to lead our UI design efforts and create intuitive and easy-to-use user interfaces...

  • User Experience Designer

    4 days ago

    Alpharetta, United States Brooksource Full time

    Job Title: UX/UI Designer/DeveloperLocation: Atlanta, GA (Hybrid)Experience Level: 1-2 years preferredDuration: 12-Month Contract to HireAbout the Role:We are working with a leading financial services company seeking a creative and detail-oriented UX/UI Designer to join our growing team. You will play a pivotal role in crafting intuitive, user-centric...

  • Brooksource | User Experience Designer

    3 days ago

    alpharetta, United States Brooksource Full time

    Job Title: UX/UI Designer/DeveloperLocation: Atlanta, GA (Hybrid)Experience Level: 1-2 years preferredDuration: 12-Month Contract to HireAbout the Role:We are working with a leading financial services company seeking a creative and detail-oriented UX/UI Designer to join our growing team. You will play a pivotal role in crafting intuitive, user-centric...

  • Brooksource | User Experience Designer

    3 days ago

    alpharetta, United States Brooksource Full time

    Job Title: UX/UI Designer/DeveloperLocation: Atlanta, GA (Hybrid)Experience Level: 1-2 years preferredDuration: 12-Month Contract to HireAbout the Role:We are working with a leading financial services company seeking a creative and detail-oriented UX/UI Designer to join our growing team. You will play a pivotal role in crafting intuitive, user-centric...

  • User Experience Visual Designer

    2 months ago

    Alpharetta, United States BLUE STREAK PARTNERS INC Full time

    Job DescriptionJob DescriptionThe Creative UI Visual Designer will be responsible for delivering on a full portfolio of design services within the Experience Design Group, which creates a working model of best practices for strategy, creative and technology. The Creative UI Visual Designer will be responsible for implementing design and mentoring others on...

  • User Experience Visual Designer

    3 weeks ago

    Alpharetta, United States Blue Streak Partners, Inc. Full time

    Job Description Job Description The Creative UI Visual Designer will be responsible for delivering on a full portfolio of design services within the Experience Design Group, which creates a working model of best practices for strategy, creative and technology. The Creative UI Visual Designer will be responsible for implementing design and mentoring others on...

  • UX Designer

    2 months ago

    alpharetta, United States US Tech Solutions Full time

    Duration: 3 + Months contractJob Description:***This role is preferred hybrid but can be remote***Must have prior experience working in Financial IndustryWe are looking for a UX Designer to help us enhance our wealth management client experience. This will enable us to scale our engagement with clients and create multi-channel growth opportunities,...

  • Learning Experience Designer for Global Projects

    3 weeks ago

    Alpharetta, United States Verizon Full time

    About Verizon">We power and empower how people live, work and play by connecting them to what brings them joy. At Verizon, we are a community of people who anticipate, lead, and believe that listening is where learning begins.">Job Description">This is a remote role working from home with occasional in-person trainings and meetings. You will be part of the...

  • Customer Experience Visionary

    4 days ago

    Alpharetta, United States Verizon Full time

    Customer Experience Designer Lead Job at VerizonAbout the RoleWe are looking for a highly skilled Customer Experience Designer Lead to join our team at Verizon. As a key member of our Experience Design team, you will be responsible for designing end-to-end customer experiences for various consumer-facing products and services.Key ResponsibilitiesDevelop and...

  • Cloud Native Solutions Architect

    3 days ago

    Alpharetta, United States Saxon Global Full time

    Saxon Global is committed to delivering top-notch solutions and is seeking a highly skilled Cloud Native Solutions Architect to lead our cloud-native initiatives. This role involves designing and developing cloud-native solutions using OpenAPI Specifications/YAML and working closely with cross-functional teams to integrate our systems with existing internal...

  • Enterprise IT Solution Designer

    6 days ago

    Alpharetta, United States InterSources Full time

    Key ResponsibilitiesThe IT Service Management Professional will be responsible for:Designing and implementing ServiceNow solutions that meet business requirements and objectives;Developing technical specifications, architecture diagrams, and solution designs for ServiceNow implementations;Collaborating with business stakeholders to understand their needs and...

  • User Experience Research Consultant

    3 weeks ago

    Alpharetta, United States TEKsystems Full time

    Job Title: UX ResearcherMain Responsibilities:As a UX Researcher at TEKsystems, you will play a pivotal role in driving business success by uncovering user insights and informing design decisions.Key Responsibilities Include:• Recruiting, planning, and moderating concept research and/or usability testing for mobile and desktop devices to gather valuable...

  • SAP Ariba Solutions Specialist

    3 weeks ago

    Alpharetta, United States Saxon Global Full time

    Hello, we are looking for a skilled SAP Ariba consultant to join our team. We are a leading global provider of procurement and financial management solutions, with a strong focus on innovation and customer satisfaction. Our ideal candidate will have relevant experience in designing, building, and integrating SAP Ariba processes, as well as strong knowledge...

  • Database Solutions Engineer

    2 weeks ago

    Alpharetta, United States Saxon Global Full time

    Job Title: Database Solutions EngineerJob Summary:Saxon Global is seeking a highly skilled Database Solutions Engineer to join our Analytics team. As a Database Solutions Engineer, you will be responsible for designing and architecting database solutions on Snowflake data cloud platform, AWS, Azure, and Databricks. You will also manage and optimize the...

  • Infotree Global Solutions | Laboratory Technician

    3 days ago

    alpharetta, United States Infotree Global Solutions Full time

    Job Summary:We are seeking an enthusiastic and motivated Entry-Level Lab Technician to join our Research and Development team. This role is ideal for individuals who have recently earned or are in the process of earning a Bachelor’s degree in a relevant scientific field and have 0-1 years of lab-based experience. The R&D Lab Technician will support ongoing...

  • Automation Innovations Leader

    3 weeks ago

    Alpharetta, United States CorDx Full time

    About UsCorDx is a global biotech organization driving innovation in medical diagnostics. Our mission is to deliver rapid testing and point-of-care solutions for infectious diseases, pregnancy, drug abuse, and biomarkers. With over 2000 employees worldwide, we serve millions of users across 100 countries.Role SummaryWe are seeking an Automation Innovations...

  • Solution Architect

    2 days ago

    Alpharetta, United States Infor Full time

    Infor Decision Analytics and Science (IDEAS) team is responsible for setting the innovation strategy at Infor. The Solution Architects in IDEAS provide high-quality solutions in ML for Infor's customers. This role requires and expands your technical expertise in a wide variety of technologies to develop and own our ML vision. As a scientist, you will...

  • Solution Architect

    4 weeks ago

    Alpharetta, United States Infor Full time

    Description & Requirements Infor Decision Analytics and Science (IDEAS) team is responsible for setting the innovation strategy at Infor. The Solution Architects in IDEAS provide high-quality solutions in ML for Infor's customers. This role requires and expands your technical expertise in a wide variety of technologies to develop and own our ML vision. As a...

  • Senior Java Engineering Lead

    3 weeks ago

    Alpharetta, United States Saxon Global Full time

    Key Responsibilities:As a Senior Java Engineering Lead at Saxon Global, you will be responsible for designing, building, and maintaining REST API services using Java, Spring, Hibernate, Tomcat, and data stores to enable user interaction with large volume datasets.Main Tasks:Design and implement scalable, low latency, fault-tolerant, and high-performance...

  • Customer Support Excellence Leader

    2 weeks ago

    Alpharetta, Georgia, United States Entegee Full time

    Job OverviewEntegee, a global leader in custom automation projects and robotic solutions, seeks an experienced professional to drive customer support excellence. This role is ideal for individuals with a strong background in technical service delivery, logistics, and customer product systems.Key Responsibilities:Develop and implement strategies to enhance...