Operations Manager

7 days ago


North, South Carolina, United States ecomexpress Full time
Job Summary:

We are seeking a highly skilled Operations Manager to join our team at ecomexpress. As an Operations Manager, you will be responsible for managing the daily operations of our customer service team, ensuring that key accounts are closed efficiently, and shipper-specific targets are achieved.

Responsibilities:

* Develop and implement strategies to improve closure rates of key accounts within 24 hours
* Manage key account relationships and ensure structured performance reviews are conducted regularly
* Analyze CX metrics and develop plans to improve shipper-specific target achievements
* Collaborate with cross-functional teams to ensure loss control and claim settlement processes are efficient

Requirements:

* Bachelor's degree in Business Administration or related field
* Minimum 3 years of experience in operations management or customer service leadership
* Strong analytical and problem-solving skills
* Excellent communication and leadership skills

What We Offer:

* Competitive salary: $80,000 - $110,000 per year (based on location and experience)
* Opportunities for professional growth and development
* Collaborative and dynamic work environment

About Us:

econexpress is a leading logistics company dedicated to providing exceptional customer service. We offer a range of services, including package delivery, freight forwarding, and supply chain management.

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