Senior F&B Operations Manager
5 days ago
Salary: $90,000 - $120,000 per year.
Company OverviewCrowne Plaza North Augusta is a leading hospitality provider that offers exceptional dining experiences to its guests.
Job DescriptionWe are seeking an experienced Senior F&B Operations Manager to lead our food and beverage operations. The successful candidate will be responsible for overseeing all aspects of the hotel's food and beverage services, including two bars, an upscale restaurant, and 12,000+ sq ft of banquet space.
The ideal candidate will have excellent leadership skills, with the ability to manage a team of staff and ensure high service standards are maintained at all times.
- Manage labor and food cost budgets to ensure profitability.
- Approve schedules and ensure efficient staffing to minimize overtime.
- Monitor competitive pricing and implement pricing strategies to drive revenue growth.
The successful candidate will also be responsible for:
- Leading F&B marketing efforts to promote the hotel's services.
- Overseeing event planning, promotions, and social media activity.
- Managing private dining reservations via OpenTable and Eventbrite.
- Training and motivating restaurant staff on product knowledge and service standards.
- Implementing sales incentives for staff and monitoring their performance.
- Enforcing appearance and dress code policies for staff and guests.
- Ensuring menus and marketing materials are up-to-date and accurate.
- Hiring staff based on attitude, hospitality, and communication skills.
- Acting as the restaurant's floor manager, ensuring guest satisfaction and resolving complaints.
- Maintaining F&B cleanliness and equipment functionality with the help of hotel maintenance and housekeeping.
- Managing payroll, attending staff meetings, and participating in rotating weekend manager duties.
- Enforcing theft control policies and overseeing liquor orders and inventories.
- Ensuring staff are properly trained in IHG standards, certifications, and onboarding procedures.
- Developing and managing a six-month promotional calendar.
- Responding to guest reviews and managing service recovery when needed.
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