Assistant Food and Beverage Operations Manager

20 hours ago

Greensboro, Georgia, United States Marriott Full time
Job Summary

Assist in supervising food and beverage/culinary daily operations to ensure guest and employee satisfaction while maintaining the operating budget. Ensure standards and legal obligations are followed.

Candidate Profile

Education and Experience

High school diploma or GED; 3 years experience in the food and beverage, culinary, or related professional area.

OR

2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the food and beverage, culinary, or related professional area.

Core Work Activities

Assisting in Managing Day-to-Day Operations

Assist in the ordering of F&B supplies, cleaning supplies, and uniforms.

Supervise daily F&B shift operation and ensure compliance with all F&B policies, standards, and procedures.

Support and supervise an effective monthly self-inspection program.

Operate all department equipment as necessary and report malfunction.

Supervise staffing levels to ensure that guest service, operational needs, and financial objectives are met.

Encourage and build mutual trust, respect, and cooperation among team members.

Develop specific goals and plans to prioritize, organize, and accomplish work.

Celebrate and foster decisions that result in successes as well as failures.

Communicate areas that need attention to staff and follow up to ensure understanding.

Coordinate cleaning program in all F&B areas (including general clean), identifying trends, and making recommendations for improvements.

Follow property-specific second effort and recovery plan.

Stay readily available/approachable for all team members.

Demonstrate knowledge of the brand-specific service culture.

Ensuring Exceptional Customer Service

Provide services that are above and beyond for customer satisfaction and retention.

Serve as a role model to demonstrate appropriate behaviors.

Manage day-to-day operations, ensuring the quality, standards, and meeting the expectations of customers on a daily basis.

Take proactive approaches when dealing with guest concerns.

Set a positive example for guest relations.

Stay readily available/approachable for all guests.

Review comment cards and guest satisfaction results with employees.

Respond in a timely manner to customer service department requests.

Additional Responsibilities

Provide information to supervisors and co-workers by telephone, in written form, email, or in person.

Analyze information and evaluate results to choose the best solution and solve problems.

Perform hourly job function if necessary.

Extend professionalism and courtesy to team members at all times.

Comprehend budgets, operating statements, and payroll progress reports.

The hourly pay range for this position is $25.48 to $29.81. Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, and other life and work wellness benefits. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful, and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the 'Gold Standards' of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz-Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo, and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International.
Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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