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Customer Service/Department Leader
2 months ago
Job Summary:
We are seeking a highly skilled and experienced Customer Service/Department Leader to join our team at Kroger Family of Companies. As a key member of our leadership team, you will be responsible for creating an outstanding customer experience through exceptional service and ensuring a safe and clean environment that encourages our customers to return.
Key Responsibilities:
- Direct and supervise all day-to-day functions, duties, and activities for the Front-end Leader, Customer Experience, Retail, Grocery, Customer, and Lead teams.
- Establish and maintain a safe and clean environment that meets or exceeds company standards.
- Develop and implement strategies to improve customer satisfaction and loyalty.
- Collaborate with cross-functional teams to achieve business objectives and improve operational efficiency.
- Provide coaching and development opportunities to team members to enhance their skills and performance.
Requirements:
- Proven experience in customer-facing leadership roles, preferably in retail or grocery industry.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, team members, and stakeholders.
- Strong problem-solving and analytical skills, with the ability to make informed decisions and drive results.
- Ability to work in a fast-paced environment and adapt to changing priorities and deadlines.