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Customer Service/Department Leader

2 months ago


Midvale, Utah, United States Kroger Family of Companies Full time

Job Summary:

We are seeking a highly skilled and experienced Customer Service/Department Leader to join our team at Kroger Family of Companies. As a key member of our leadership team, you will be responsible for creating an outstanding customer experience through exceptional service and ensuring a safe and clean environment that encourages our customers to return.

Key Responsibilities:

  • Direct and supervise all day-to-day functions, duties, and activities for the Front-end Leader, Customer Experience, Retail, Grocery, Customer, and Lead teams.
  • Establish and maintain a safe and clean environment that meets or exceeds company standards.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Collaborate with cross-functional teams to achieve business objectives and improve operational efficiency.
  • Provide coaching and development opportunities to team members to enhance their skills and performance.

Requirements:

  • Proven experience in customer-facing leadership roles, preferably in retail or grocery industry.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, team members, and stakeholders.
  • Strong problem-solving and analytical skills, with the ability to make informed decisions and drive results.
  • Ability to work in a fast-paced environment and adapt to changing priorities and deadlines.