Customer Service Ambassador

2 months ago


Midvale, Utah, United States AU Standard Full time
{"title": "Customer Service Representative Position Overview", "content": "Key Responsibilities
  • Engage with customers to understand their values and resolve issues in a professional and courteous manner.
  • Maintain a deep understanding of our client's products or services to provide accurate information to customers.
  • Adhere to company policies, procedures, and ethical standards.
  • Stay up-to-date with product knowledge, customer service techniques, and company policies through training and self-improvement.
  • Maintain detailed records of customer interactions through the company's key performance indicators provided in the training.
Requirements
  • High school diploma or equivalency is required.
  • Previous experience in customer service, retail, hospitality, marketing, management, or a related role.
  • Proven interpersonal skills.
  • Ability to remain patient and composed, even in challenging customer situations.
  • Flexibility to adapt to changing customer needs and departmental requirements.
  • Effective time management and organizational skills to handle multiple customer inquiries efficiently.
  • Adherence to company policies, industry regulations, and ethical standards.
  • A track record of punctuality and reliability in meeting work schedules.
  • Ability to meet or exceed the company's performance metrics.
Skills and Qualities
  • Empathy, patience, and consistency are essential for managing diverse customer demographics and providing high-quality service.
  • Adaptability is crucial for handling challenges and surprises with resilience and a sense of humor.
  • Clear communication is vital for conveying messages effectively and ensuring customer satisfaction.
", "lang_code": "en-US"}

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