Data Analyst Professional

3 days ago

Washington, Washington, D.C., United States Quantum Dynamics, Inc. Full time

Job Title: Data Analyst

About the Job:

At Quantum Dynamics, Inc., we are seeking a highly skilled Data Analyst to join our team. As a key member of our outreach department, you will be responsible for providing exceptional customer service and support services for Volunteer Recruitment and Selection (VRS) in support of lead refinement and processing.

Responsibilities:

  • Provide high-quality customer service support for lead refinement and processing across multiple communication channels.
  • Contact, screen, and refine leads according to Peace Corps qualifications, ensuring all leads meet current business rules before forwarding to Peace Corps Recruiters.
  • Assist with e-application processing, ensuring accuracy and completion of applications.
  • Maintain comprehensive records of all interactions in the contact log system, ensuring compliance with reporting and documentation standards.
  • Meet established performance metrics, including response times for phone calls, emails, and chat inquiries.
  • Support ongoing recruit sustainment operations by ensuring applicants remain engaged and informed throughout the application process.

Requirements:

  • Minimum Education: High school diploma or equivalent from an accredited educational institution.
  • Experience: At least one year of demonstrated experience in world-class customer service.
  • Knowledge of Peace Corps Programs: Must have or be willing to gain up-to-date knowledge of Peace Corps qualifications and business rules.
  • Communication Skills: Strong verbal and written communication skills.
  • Technical Proficiency: Ability to use Government-approved Customer Relationship Management (CRM) systems, telephony software, and data entry tools.

Estimated Salary: $55,000 - $65,000 per annum, depending on experience and qualifications.

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