Tax Professional Support Specialist

3 weeks ago


Sparta, Michigan, United States H&R Block Full time
About H&R Block

H&R Block is a leading provider of tax preparation and financial services. Our team is dedicated to helping individuals and businesses navigate the complexities of tax law.

At H&R Block, we believe in empowering our clients with knowledge and confidence. We strive to create an exceptional experience for every client, every time.

We are committed to building a culture of trust, care, and connections. Our team members are passionate about making a meaningful difference in the lives of our clients.

Job Description

The Client Service Professional/Receptionist will provide exceptional customer service to clients, responding to phone calls and greeting clients in a personalized and inviting manner.

This role involves matching clients with the best-suited tax professional for their needs, scheduling appointments as desired, and ensuring all client needs are met during service.

Maintaining office cleanliness and organization of resources with team members is also an essential part of this role.

Key Responsibilities:
  • Answer phones and greet clients in a personalized, friendly, and inviting manner
  • Match clients with the best-suited tax professional for their needs
  • Schedule clients how they would like to be scheduled
  • Help to ensure all clients' needs have been met during service both in person, over the phone or virtually
  • Maintain office cleanliness and organization of resources with team members
  • Other duties as assigned
Requirements

To be successful in this role, you will need:

  • Experience working in a fast-paced environment
  • Previous experience in a customer service environment
  • Ability to multi-task
  • Strong organizational and time-management skills
  • Computer proficient with the ability to use Microsoft Office
Benefits

H&R Block offers a comprehensive benefits package, including:

  • Employee Assistance Program with Health Advocate
  • Wellbeing program, BetterYou, to help you build healthy habits
  • Neurodiversity and caregiver support available to you and your family
  • Variety of discounts on everyday items and services
  • Benefits with additional eligibility requirements: Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan
About You

We welcome applications from motivated and enthusiastic individuals who share our commitment to excellence and customer satisfaction.

If you are interested in joining our dynamic team, please submit your application with a cover letter and resume. Estimated salary for this role is around $15-$20 per hour, depending on location and experience.



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