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Lead Operations Coordinator

2 months ago

Memphis, Tennessee, United States BNP Paribas Bank NV Full time

We are seeking a **Lead Operations Coordinator** to join our dynamic team.

**Experience Level:** Senior Level

**Location:** Chennai

**About BNP Paribas Group:**

BNP Paribas stands as a premier banking institution in Europe with a global presence. Operating in 71 countries, the Group employs a vast workforce and excels in its primary sectors: Domestic Markets, International Financial Services, and Corporate & Institutional Banking. We cater to a diverse clientele, including retail customers, businesses, and institutional clients, providing a comprehensive suite of services encompassing financing, investment, savings, and protection.

**About BNP Paribas India Solutions:**

Founded in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, recognized as a leading European bank with an international footprint. Our operational hubs in Bengaluru, Chennai, and Mumbai function as a 24x7 global delivery center, supporting three key business lines: Corporate and Institutional Banking, Investment Solutions, and Retail Banking.

**About the Business Line/Function:**

The ARPC team focuses on processing remittance transactions across various Asian regions. The India remittance team manages back-office operations for multiple branches across two locations.

**Position Purpose:**

+ Ensure the effective, high-quality, and risk-managed delivery of services to clients within the defined scope.

+ Oversee daily workload distribution.

+ Monitor and control activities until the end-of-day reporting is completed, providing updates to the Team Leader.

+ Facilitate daily interactions between the CBO and operational sites.

+ Serve as the primary escalation contact for sites, ensuring proactive communication and collaboration.

+ Report functionally and hierarchically to the Team Leader responsible for the operational perimeter.

**Key Responsibilities:**

**Direct Responsibilities:**

+ **Manage Daily Operations:**

- Organize and adjust resources based on availability and skill sets relative to workload, reporting any staffing concerns.

- Execute routine tasks throughout the day and at day's end.

- Contribute to payment processing as needed.

+ **Quality Assurance:**

- Validate regular payments to identify operational risks.

- Analyze claims and incidents, ensuring a four-eyes control mechanism.

- Propose corrective actions based on findings.

+ **Maintain Relationships:**

- Foster continuous communication with operational sites.

- Identify and report operational change requests to the Team Leader.

+ **Mitigate Operational Risks:**

- Ensure adherence to procedures, service level agreements, and operational manuals.

- Detect and rectify errors as the first level of control, ensuring systematic reporting.

- Raise issues promptly to management and propose immediate solutions.

- Ensure completeness and accuracy of daily activities.

+ **Role Composition:**

- The Coordinator role comprises 25% coordination and 75% processing responsibilities.

**Contributing Responsibilities:**

+ Prepare and facilitate conference calls with operational sites.

+ Contribute to projects by coordinating efforts, ensuring user acceptance testing completion, and reporting issues.

+ Assist in updating operational procedures and service level agreements.

+ Participate in ongoing process improvements to enhance service quality.

+ Fulfill responsibilities timely to:

- Consolidate client satisfaction.

- Enhance the CBO's reputation among stakeholders.

- Improve client profitability by adapting resources to workload changes.

- Foster team motivation.

**Technical & Behavioral Competencies:**

+ Proficient in English with strong listening and reporting skills.

+ Excellent coordination and interpersonal skills.

+ Process-oriented with a high level of integrity.

+ In-depth knowledge of CBO procedures and operational risk management.

+ Proficient in relevant operational tools.

**Education Level:**

Bachelor's Degree or equivalent.

**Experience Level:**

Minimum of 5 years in a relevant field.

**Primary Location:** Chennai

**Job Type:** Standard / Permanent

**Job:** Operations Processing

**Education Level:** Bachelor's Degree or equivalent (>= 3 years)