Customer Service Host

3 weeks ago


White Plains, New York, United States The Original Pancake House Full time
Job Title: Customer Service Host

Estimated Salary: $14.00 - $17.00 per hour

We are seeking a customer-focused and detail-oriented individual to join our team as a Customer Service Host at The Original Pancake House.

About the Role:

The Customer Service Host will be responsible for providing exceptional customer service and creating a welcoming atmosphere for guests.

You will be responsible for greeting guests, seating them, and managing the flow of guests into the dining and bar areas.

Detailed-oriented and able to multitask, you will rely on your excellent communication and organizational skills to bring your best each day for yourself, restaurant staff, and guests.

Responsibilities:

  • Greet guests and seat them at tables or in waiting areas
  • Provide guests with menus
  • Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings
  • Inform guests of current promotions and who will be serving them to ensure a smooth handoff to the service staff
  • Manage the flow of guests into the dining and bar areas, provide accurate wait times to incoming guests if appropriate
  • Operate cash registers to accept payments for food and beverages
  • Answer the phone
  • Take to-go orders when necessary
  • Keep the host stand neat, tidy, and presentable for guests

Qualifications:

  • Previous restaurant hosting or serving experience preferred
  • Friendly and customer-focused personality
  • Ability to articulate clear greetings and farewells to guests, as well as being able to understand requests for assistance
  • Ability to clearly communicate guests needs to Servers, Bussers, Managers, etc.
  • Ability to effectively communicate on the telephone
  • Must be able to carry trays or supplies (10-30 lbs.)


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