Security Officer
3 weeks ago
At Golden Entertainment, we are seeking a highly skilled and dedicated Security Officer - Bike Patrol to join our team. As a Security Officer - Bike Patrol, you will be responsible for ensuring the safety and security of our guests, employees, and property.
Key Responsibilities:- Monitor and patrol assigned areas to provide a safe environment for guests and employees.
- Provide outstanding guest service to guests with questions and/or concerns.
- Perform all other related and compatible duties as assigned.
- Provide protection for the casino and its employees and guests.
- Guard all transfers of moneys and tokens, chips and credits on the casino floor.
- Perform the duties of a security officer.
- Complete all incident reports pertaining to outside patrol issues.
- Control the flow of traffic at the entrance of the garage and inside the garage.
- Escort armored car personnel around the property.
- Function as fire control center officer and time officer to relieve other officers for their breaks.
- Escort trespassing individuals off property.
- Assist guests in locating lost vehicles.
- Maintain bicycle in operating condition.
- Investigate auto accidents.
- Secure the operations office during in-custody situations.
- Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position.
- Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company's guest service culture standards.
- Perform other duties as assigned.
- At least one year of law enforcement, military or EMT experience highly preferred.
- Excellent guest service skills.
- Must be able to obtain a CCW within 6 months of employment.
- Proven experience using sound judgment and making appropriate decisions during challenging situations and/or interacting with challenging patrons.
- Working knowledge of Microsoft operating system and applications preferred.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals and ability to write routine reports and correspondence.
- Ability to effectively communicate in English and via portable radios.
- Able to demonstrate proficiency with authorized handgun and qualify on the range every six months.
- Proven experience providing high level of guest service.
- Ability to complete mandatory training courses and certifications as required by the position.
- At least 21 Years of Age.
- High School Diploma or Equivalent required.
- Ability to effectively communicate in English, both written and verbal.
- Obtain and maintain all work cards as required by the company.
- Verify right to work in the United States.
- Alcohol Awareness Card.
- Nevada Gaming Registration.
- Nevada Issued CCW Permit.
- Occasionally push/pull up to 75lbs.
- Occasionally lift and/or carry up to 75lbs. at floor, knee, waist, and chest levels.
- Occasionally Squat, kneel, reach, bend, twist regularly.
- Occasionally sit and work at a desk or computer.
- Regularly standing and walking.
- Ability to ride a bicycle for an extended period of time (an eight hour shift).
- Ability to jog or run as situations dictate.
- Ability to ascend or descend ladders, scaffolding, ramps, and stairs.
- Ability to communicate using in-person speech, radios, and telephone.
- Ability to hear, understand, and distinguish speech and/or other sound in person.
- Ability to distinguish between shades of color.
- Ability to tools or equipment requiring a high degree of dexterity.
- Indoor.
- Outdoor.
- Smoky.
- Noisy.
- Bright flashing lights.
- Extreme Heights.
- Extreme hot & cold temperatures.
- Slippery surfaces.
- Exposure to dust, fumes and/or gases.
- Emergency Situations.
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