Loss Mitigation Manager
3 weeks ago
At USALLIANCE Federal Credit Union, we pride ourselves on innovation, teamwork, training, and development, as well as career planning. As part of our team, you will have the opportunity to grow both personally and professionally in an inclusive and supportive environment. Representing USALLIANCE in the community and forming lasting relationships with our members and partners is a key aspect of this role.
About This RoleThe Loss Mitigation Manager will be responsible for protecting the assets of the company in defaulted loans, bankruptcies, foreclosures, repossessions, and other legal proceedings. This position plans, directs, supervises, and evaluates workflow for the Loss Mitigation department, coordinates work activities to achieve organizational results based on volume and financial impact, provides process-specific feedback and training to loss mitigation efforts throughout the unit, recommends operational improvements, monitors performance of staff members according to established standards, and conducts performance evaluations, training, and coaching of the staff.
Key Responsibilities- Supervises daily operation of the Loss Mitigation department, ensuring compliance with Credit Union policies and procedures, and all applicable state and federal government regulations, investor rules, and safe and sound banking practices.
- Establishes and reviews loss mitigation procedures, processes, and documentation to ensure consistency, accuracy, and quality within the department.
- Identifies trends and develops process improvements and system enhancements to improve department's efficiency and effectiveness.
- Anticipates emerging organizational needs based on trends in the volume and composition of defaulted loans or other proceedings and develops plans for balancing organizational objectives with resources and trends.
- Receives and resolves member complaints.
- Performs duties related to staff development such as performance evaluations, disciplining employees, and training.
- Compiles data and generates accurate, reliable ad-hoc reporting for stakeholders including the board of directors, senior management, banking regulators, and auditors.
- Provides monthly summary to Manager on departmental performance objectives.
- Maintains up-to-date knowledge, understanding, and documentation of required State, Federal, CFPB, Investor, and PMI guidelines related to loan modifications, short sale, and deed in lieu. Ensures regular and timely communication of required process changes to all areas of the loss mitigation department.
- Sets production and service goals for direct reports. Directs the performance of the staff through effective coaching, training, and performance appraisals to achieve established goals and service levels.
- Develops and analyzes management reports for the purpose of ensuring all production and quality goals are met.
- Serves as subject matter expert and escalation point for staff and members regarding loan modifications, short sale, and deed in lieu.
- Extensive Real Estate collections experience in various states required.
- Ability to multi-task effectively in a fast-paced environment.
- Excellent interpersonal skills must demonstrate the ability to work with members, colleagues, and superiors.
- Strong organizational skills and a high-level attention to detail.
- Able to communicate (written and verbal) effectively, tactfully, and professionally with employees, members, and the public.
- Strong time management skills and ability to meet deadlines.
- Demonstrate ability to think analytically and complete projects independently.
- Strong Excel skills.
- Temenos experience preferred.
- Previous management experience required.
- Competitive Salary and Benefits Package.
- Opportunities for Professional Development and Career Growth.
- Hybrid Schedule (min. 3 Days in Office to Maximize Collaboration).
- A Collaborative and Inclusive Work Environment.
- Paid Time Off, Wellness Time & Paid Federal Holidays.
- 401K with 6% Match.
- High Performance Culture.
USALLIANCE Federal Credit Union, as an Equal Opportunity Employer, values and supports the diverse cultures, perspectives, skills, and experiences within our workforce.
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