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Installation Operations Supervisor

2 months ago

Toledo, Toledo, United States The Ladders Full time
Position Summary

The Installation Operations Supervisor plays a crucial role in enhancing client satisfaction through effective Installer engagement and the refinement of business processes. This position is tasked with orchestrating and utilizing resources from various departments to ensure timely installations and achieve complete customer satisfaction.

Key Responsibilities

To excel in this role, the individual must competently execute the following essential duties:
  • Recruit and onboard personnel for installation roles based on market demands and anticipated growth.
  • Ensure Installers adhere to established guidelines through regular inspections, scheduling, and capacity oversight.
  • Conduct analyses to accurately predict resource requirements and ensure a smooth flow of installations daily.
  • Design, implement, and assess the effectiveness of process initiatives aimed at enhancing efficiency and customer satisfaction.
  • Identify and evaluate opportunities to elevate the customer experience.
  • Collaborate with the Director of Installation to pinpoint, define, and execute necessary system and process enhancements that foster total customer satisfaction.
  • Work closely with established suppliers to guarantee the availability of products required to meet service delivery timelines.
  • Utilize data to track and recommend resource needs to implement strategies across varying demand scenarios.
  • Address and resolve cross-departmental issues and challenges.
  • Act swiftly to manage and resolve customer escalations, maintaining a focus on achieving complete customer satisfaction.
  • Maintain a comprehensive view of the customer service delivery process, ensuring seamless delivery through the system.
  • Intervene as necessary to resolve disputes in accordance with established company policies and procedures, employing recognized methodologies for all customer interactions.
  • Encourage a collaborative environment and a customer-centric culture throughout the organization.
  • Hold direct reports accountable for achieving results through effective coaching and performance management.
  • Provide consistent feedback and guidance to direct reports to foster employee development, engagement, and business acumen.
  • Partner with Human Resources to ensure the fair and consistent application of HR practices and policies.
  • Promote and uphold a safe working environment.
Qualifications
  • Leadership: Ability to inspire others to perform effectively and make informed decisions.
  • Goal-Oriented: Focus on daily objectives to achieve predetermined outcomes.
  • Resource Management: Skill in effectively utilizing equipment, facilities, materials, and personnel.
  • Attention to Detail: Capability to perform tasks accurately and thoroughly.
  • Organizational Skills: Ability to follow systematic methods in task execution.
  • Problem-Solving: Proficiency in proactively addressing work-related challenges.
  • Analytical Skills: Competence in applying critical thinking and reasoning to resolve issues.
  • Management Skills: Ability to organize and direct oneself effectively.
  • Professionalism: Conduct and appearance that align with company standards and policies.
  • Communication: Effective verbal and written communication skills.
  • Conflict Resolution: Ability to navigate difficult interactions with others.
  • Accountability: Willingness to accept responsibility for actions and decisions.
Skills & Experience
  • Education/Experience: Bachelor's Degree, a minimum of 3 years in operations with a focus on customer service, and at least 4 years in a supervisory role; or an equivalent combination of education and experience.
  • Technical Skills: Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
  • Certifications: EPA RRP Certification (Preferred).
Work Environment: This role primarily operates within an office setting.

What We Provide:
  • Competitive Compensation and Benefits Package.
  • Medical and Dental Insurance Options.
  • 401k Retirement Savings Plan.
  • Paid Time Off and Personal Days.
  • Access to Advanced Technology.
  • Growth-Oriented, Entrepreneurial Culture.
  • Positive Work Environment.
  • Stability and Support from a Long-Established Company.
About Us:
We are dedicated to meeting the needs of homeowners and have established ourselves as a leading replacement contracting company. Our focus includes replacement windows, bathroom renovations, and kitchen transformations. We pride ourselves on our commitment to excellence and continuous improvement, seeking leaders who are passionate about developing others. Our culture emphasizes curiosity, passion, and the relentless pursuit of excellence.