Front Desk Supervisor
4 weeks ago
Job Summary:
We are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Vasquez Law Firm, PLLC. The successful candidate will be responsible for leading, supervising, and training the front desk receptionist and new hire desk staff. This role requires strong leadership skills, excellent communication skills, and the ability to maintain high standards of professionalism in all client-facing interactions.
Key Responsibilities:
* Supervise the front desk receptionist and new hire desk staff
* Conduct regular training sessions to ensure all staff are familiar with phone scripts, customer service standards, and administrative procedures
* Lead daily huddles to discuss goals, upcoming tasks, and challenges
* Review and evaluate call performance through recorded calls to ensure high-quality customer service and adherence to the firm's approved phone scripts
Requirements:
* Proven experience in a supervisory role, preferably in a legal, administrative, or front desk setting
* Strong communication skills, with the ability to lead, train, and manage a team
* Excellent organizational skills, attention to detail, and time management
* Proficiency in managing multiple tasks such as phone systems, client interactions, mail, and administrative duties
About Us:
Vasquez Law Firm, PLLC is a leading law firm with over 35 years of combined legal experience. We are committed to delivering exceptional service and maintaining high standards of professionalism. If you have leadership skills, a commitment to client service, and a passion for building a well-functioning team, we encourage you to apply.
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