Customer Service Representative

4 days ago


Hopewell, Virginia, United States City of Hopewell, VA Full time

Job Summary: We are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at the City of Hopewell, VA. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, answering phone calls, and responding to inquiries in a professional and courteous manner.

Key Responsibilities:

  • Provide exceptional customer service to our customers, answering phone calls and responding to inquiries in a professional and courteous manner.
  • Process financial transactions, oversee facility scheduling, and manage membership sales.
  • Prepare and maintain files and records, develop reports on program participation, membership sales, and facility rentals.
  • Responsible for maintaining an accurate cash drawer and reconciling it at the conclusion of every shift.
  • Assist with opening and closing of the building, ensuring all procedures are followed.

Requirements:

  • High school diploma or GED and minimal experience (less than 6 months) required.
  • Valid VA driver's license required.
  • CPR and First Aid certifications preferred.

Work Environment: This position is primarily performed in an indoor, climate-controlled environment. However, on occasions, you may be assigned outdoor duties for special events or assignments.

Essential Physical Activities: Stooping, walking, hearing, seeing up close, talking, standing, finger movement. Typical weight handled: up to 50 lbs.



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