Customer Service Representative
4 days ago
Job Summary: We are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at the City of Hopewell, VA. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, answering phone calls, and responding to inquiries in a professional and courteous manner.
Key Responsibilities:
- Provide exceptional customer service to our customers, answering phone calls and responding to inquiries in a professional and courteous manner.
- Process financial transactions, oversee facility scheduling, and manage membership sales.
- Prepare and maintain files and records, develop reports on program participation, membership sales, and facility rentals.
- Responsible for maintaining an accurate cash drawer and reconciling it at the conclusion of every shift.
- Assist with opening and closing of the building, ensuring all procedures are followed.
Requirements:
- High school diploma or GED and minimal experience (less than 6 months) required.
- Valid VA driver's license required.
- CPR and First Aid certifications preferred.
Work Environment: This position is primarily performed in an indoor, climate-controlled environment. However, on occasions, you may be assigned outdoor duties for special events or assignments.
Essential Physical Activities: Stooping, walking, hearing, seeing up close, talking, standing, finger movement. Typical weight handled: up to 50 lbs.
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