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Office Support Specialist

2 months ago

Homestead, Florida, United States Affinity Management Services LLC Full time
Position Overview

Affinity Management Services LLC is a premier Association Management Company dedicated to enhancing the living experience for residents across various communities. With over 15 years of expertise, we pride ourselves on our innovative services that enrich the quality of life in the neighborhoods we serve.

Role Summary:

The Administrative Assistant plays a crucial role in supporting our management team and staff by facilitating daily office operations and overseeing general administrative tasks. Key responsibilities include organizing meetings, preparing documentation, and maintaining efficient filing systems.

Key Responsibilities:

  • Provide exceptional customer service by managing phone and email inquiries, addressing the needs of property stakeholders.
  • Assist unit owners with inquiries and facilitate walk-in communications.
  • Support the processing of purchase and lease applications.
  • Manage guest check-ins at community facilities as required.
  • Oversee vendor check-ins to ensure compliance with property protocols.
  • Update and maintain accurate information in the directory for owners and tenants.
  • Utilize computer systems to input and access information accurately.
  • Complete tasks as assigned by management, demonstrating strong verbal and listening skills.
  • Maintain a clean and organized workspace while assisting with general tasks.
  • Handle courier requests and manage mail distribution.
  • Be available to work during weekends and holidays as necessary.

Requirements:

Work Hours: Flexible scheduling with weekend availability.

Compensation: Salary is commensurate with experience, starting at $18.00 per hour.

Qualifications:

  • High school diploma or GED equivalent is required.
  • Exceptional interpersonal skills are essential.
  • Experience in Property Management, Condo/HOA Law, or Real Estate is preferred.
  • Familiarity with Architectural Modification processing is advantageous.
  • Strong background in administrative support is necessary.
  • Knowledge of the hospitality industry is a plus.
  • Commitment to confidentiality is required.
  • Effective time management skills are essential.

Language Skills:

Bilingual candidates are highly desirable.

Additional Qualifications:

  • A minimum of two years of customer service experience in the hospitality sector or a related field is required.
  • Excellent oral and written communication skills with a focus on interpersonal relations.
  • Empathy and a friendly demeanor are essential for phone interactions.
  • Proficiency in computer hardware and software is mandatory.
  • Strong organizational skills and the ability to multitask effectively are crucial.
  • Must be capable of standing and moving throughout the office while performing essential job functions.

About Us:

At Affinity Management Services LLC, we are committed to excellence in community association management. We value collaboration and are eager to welcome new members who thrive in the dynamic environment of property management, including Homeowners Associations, Condominiums, and Apartments.

Our Core Values:

  • Relationship Focus: Reliability, Ownership, and Collaboration.
  • Teamwork: Commitment to Self-Development and Accountability.
  • Professionalism: Trust, Openness, and Active Listening.
  • Solutions Driven: Result-Oriented and Innovative Thinking.
  • Celebrate Achievements: Recognizing Milestones and Successes.

What We Provide:

We offer a comprehensive benefits package that includes:

  • Fully paid medical insurance.
  • Optional dental, vision, life insurance, and short-term disability coverage.
  • 401(K) Plan eligibility after 90 days of employment.

We ensure competitive compensation, paid time off, and a respectful, positive work environment. Opportunities for professional growth and advancement within the organization are available, including specialized training and mentorship to support your career aspirations.