Desktop Support Specialist

3 weeks ago


Homestead, Florida, United States Veterans First Initiative Full time
Job Description

We are seeking a skilled Desktop Support Specialist to join our team at Veterans First Initiative, LLC. As a Desktop Support Specialist, you will be responsible for providing top-notch technical support to our clients.

Key Responsibilities:

  • Diagnose and resolve system incidents, problems, and events.
  • Administer accounts, network rights, and access to systems and equipment.
  • Troubleshoot system hardware and software.
  • Identify possible causes of system performance or availability degradation and initiate actions to mitigate this degradation.
  • Develop a trend analysis and impact report.

Requirements:

  • 3+ years of experience managing network modernization work or system projects of similar scope and complexity.
  • Experience as a desktop support technician or equivalent.
  • Capable of delivering in-person and remote IT aid.
  • Excellent installation, diagnostic, upgrade, and restoration abilities.
  • Sec+ Certification.

Veterans First Initiative, LLC offers a competitive compensation and comprehensive benefits package, including medical, dental, and vision insurance, employer-paid life, short-term, and long-term disability insurance, retirement plans with employer contributions, paid time off, holidays, and a respectful and collaborative work environment.



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