Desktop Support Specialist
3 weeks ago
We are seeking a skilled Desktop Support Specialist to join our team at Veterans First Initiative, LLC. As a Desktop Support Specialist, you will be responsible for providing top-notch technical support to our clients.
Key Responsibilities:
- Diagnose and resolve system incidents, problems, and events.
- Administer accounts, network rights, and access to systems and equipment.
- Troubleshoot system hardware and software.
- Identify possible causes of system performance or availability degradation and initiate actions to mitigate this degradation.
- Develop a trend analysis and impact report.
Requirements:
- 3+ years of experience managing network modernization work or system projects of similar scope and complexity.
- Experience as a desktop support technician or equivalent.
- Capable of delivering in-person and remote IT aid.
- Excellent installation, diagnostic, upgrade, and restoration abilities.
- Sec+ Certification.
Veterans First Initiative, LLC offers a competitive compensation and comprehensive benefits package, including medical, dental, and vision insurance, employer-paid life, short-term, and long-term disability insurance, retirement plans with employer contributions, paid time off, holidays, and a respectful and collaborative work environment.
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