Customer Service Supervisor for Parking Operations

7 days ago


Arlington, Virginia, United States SP+ Full time
About SP+

At SP+, we prioritize every moment, recognizing that time is scarce. Our unique combination of talented people and industry-leading technology enables us to put ourselves in the shoes of those we serve.


Job Summary

We are seeking a Customer Service Supervisor to oversee scheduling, provide assistance to patrons and employees, and ensure efficient exit lane operations. The ideal candidate will have customer service experience and a strong work ethic.


Responsibilities
  • Supervise and coordinate cashier scheduling to meet operational needs
  • Provide exceptional customer service and support to patrons and employees as needed
  • Ensure adequate exit lanes are open at all times, adhering to city regulations and current conditions
  • Monitor and maintain cashier terminals, reporting equipment malfunctions and supply issues
  • Verify specific transactions as required, maintaining accuracy and attention to detail
  • Review and implement contractor's supervisor and cashier policies and procedures

Qualifications

To succeed in this role, you must possess:

  • A high school diploma or equivalent education
  • A valid state-issued driver's license with a current address and acceptable driving record
  • Excellent communication and interpersonal skills
  • At least one year of customer service experience
  • Preferred experience in public parking operations
  • Strong time management and organizational skills

Compensation and Benefits

SP+ offers a competitive salary range of $19/hour, plus benefits including medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k, and paid time off.



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