Customer Service Supervisor for Parking Operations
7 days ago
At SP+, we prioritize every moment, recognizing that time is scarce. Our unique combination of talented people and industry-leading technology enables us to put ourselves in the shoes of those we serve.
Job Summary
We are seeking a Customer Service Supervisor to oversee scheduling, provide assistance to patrons and employees, and ensure efficient exit lane operations. The ideal candidate will have customer service experience and a strong work ethic.
Responsibilities
- Supervise and coordinate cashier scheduling to meet operational needs
- Provide exceptional customer service and support to patrons and employees as needed
- Ensure adequate exit lanes are open at all times, adhering to city regulations and current conditions
- Monitor and maintain cashier terminals, reporting equipment malfunctions and supply issues
- Verify specific transactions as required, maintaining accuracy and attention to detail
- Review and implement contractor's supervisor and cashier policies and procedures
Qualifications
To succeed in this role, you must possess:
- A high school diploma or equivalent education
- A valid state-issued driver's license with a current address and acceptable driving record
- Excellent communication and interpersonal skills
- At least one year of customer service experience
- Preferred experience in public parking operations
- Strong time management and organizational skills
Compensation and Benefits
SP+ offers a competitive salary range of $19/hour, plus benefits including medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k, and paid time off.
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