Automotive Service Director
2 weeks ago
Midas is a leading provider of automotive services, and we're looking for a talented leader to join our team at our Scott's Addition store.
Job SummaryWe're seeking an experienced automotive service manager to oversee the daily operations of our store, including managing technicians, delivering exceptional customer service, and driving business growth.
Key Responsibilities- Business Development: Grow the business by converting non-customers to customers, new customers to repeat customers, and repeat customers to lifetime customers.
- Customer Service: Deliver exceptional customer service by listening and consulting with customers, following up on services requested, and ensuring timely completion of work.
- Technical Expertise: Oversee complete vehicle inspections, make comprehensive recommendations, and source parts as needed.
- Leadership: Lead, manage, and train a team of up to ten employees, ensuring they are aligned with our company's vision, purpose, core values, and employee creed.
- Operations: Supervise technicians' inspections, diagnosing and repairing domestic, European, and Asian cars and light trucks, maintain inventory counts, and ensure overall cleanliness and organization of the facility.
- A minimum of 2 years of store or service manager experience.
- General automotive knowledge.
- Excellent customer service disposition.
- Good communication skills.
- Leadership ability.
- Team building skills.
- Ability to work a flexible retail schedule, including weekends, evenings, and holidays.
- Valid driver's license.
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