Guest Experience Specialist

3 weeks ago


Teaneck, New Jersey, United States White Lodging Full time
About the Company

White Lodging is a leading hospitality company that values diversity and is committed to creating an inclusive environment for all associates.

Job Description

This role involves working as part of the front desk team, providing the highest quality of service to guests, and ensuring the security and confidentiality of all guest and hotel information.

Key Responsibilities
  • Anticipate and exceed guest expectations through exceptional service
  • Check guests in and out efficiently and in a friendly manner
  • Follow all cash handling and accounting procedures including hotel credit and check cashing procedures
  • Develop a thorough knowledge of hotel staff, services, hours of operation, room locations, rates, amenities, and surroundings
  • Assist in maintaining the cleanliness of the lobby and entrance
Requirements
  • Strong communication skills
  • A passion for customer service
  • The ability to be flexible and adapt to any situation
  • An outgoing personality with a positive attitude
  • Previous hospitality experience is helpful but not required
  • The ability to stand and move at a fast pace for long periods of time
Salary and Benefits
  • Competitive salary of $45,000 - $55,000 per year based on location and experience
  • Opportunities for growth and development within the company
  • A comprehensive benefits package including medical, dental, and vision insurance
  • Access to wellness benefits including complimentary counseling sessions and virtual doctor visits
  • DailyPay- choose when you get your paycheck
  • Tuition Reimbursement Program
  • Discounts on hotel rooms, dining, and entertainment experiences
  • 401(k) savings plan


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