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Marketing Engagement Specialist

2 months ago

Moab, Utah, United States Wyndham Destinations Full time
We Put the World on Vacation
At Wyndham Destinations, our mission is clear: to provide exceptional vacation experiences. Our Vacation Ownership division encompasses renowned brands such as Club Wyndham, WorldMark by Wyndham, and Margaritaville Vacation Club. With a dedicated team of over 19,000 associates, we operate more than 270 vacation club resort locations globally. Our commitment to innovation and growth makes every day an opportunity to enhance the vacation experience for travelers worldwide.

Position Overview

The Marketing Coordinator role involves engaging with our owners during their resort check-in process and conducting outreach to current owners via phone to arrange meetings with member services for updates and workshops. This position may include offering incentives to guests for their participation, sharing resort activity schedules, and providing local area information. Meeting production standards on a weekly and monthly basis is essential. **Weekend availability is required**. This is an on-site role.

Key Responsibilities
  • Engage with guests during their check-in at the resort.
  • Coordinate virtual meetings via ZOOM for guests to connect with member services regarding their updates and workshops.
  • Provide incentives to guests for participating in the virtual updates.
  • Distribute activity schedules and informational brochures to guests.
  • Achieve production targets consistently on a weekly basis.
  • Facilitate guest meetings with member services using an iPad.
  • Respond to guest inquiries regarding concierge services and assistance.
  • Participate in ongoing training sessions to enhance performance.
  • Maintain records of personal production and distributed incentives.
Travel Requirements
  • Work From Resort
Qualifications
  • High School Diploma or equivalent is required; a College Degree is preferred.
  • Strong communication skills with the ability to present campaign performance and insights effectively.
  • Experience in marketing segmentation and customer lifecycle management.
  • Background in the travel or hospitality industry is advantageous.
  • Proven ability to navigate challenges and objections.
  • Capability to thrive in a goal-oriented environment.
  • Professional demeanor with a sales-oriented mindset.
Compensation and Benefits:

We offer a comprehensive benefits package for associates working 30 or more hours per week, designed to support your needs throughout your career. Benefits include:

  • Medical, Dental, and Vision coverage
  • Flexible spending accounts
  • Life and accident insurance
  • Disability coverage
  • Paid time off, parental leave, and holidays (subject to eligibility)
  • Paid time for volunteering at approved organizations
  • 401k plan with employer matching (subject to eligibility)
  • Legal and identity theft protection plans
  • Voluntary income protection options
  • Wellness programs (availability may vary)
  • Employee Assistance Program
Where Memories Start with You

Hospitality is at the core of our operations at Wyndham Destinations. We foster an inclusive environment where excellence is pursued, and fun is part of our culture. We continuously look for ways to enhance our business, support our communities, and improve the customer experience. Build a career where memories begin with you.