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Operations Director

2 months ago

Sterling, Colorado, United States Centennial Mental Health Center Full time
Job Summary

Centennial Mental Health Center is seeking a highly skilled and experienced Operations Manager to join our team. As a key member of our leadership team, you will play a critical role in driving operational excellence, enhancing staff performance, and maintaining high standards of service delivery across all locations.

Key Responsibilities
  • People Management:
    • Assist in the recruitment, training, and development of staff.
    • Implement and manage performance evaluation processes.
    • Address and resolve employee relations issues in collaboration with HR.
    • Promote a positive work environment and culture that aligns with the organization's values and mission.
  • Operations Oversight:
    • Regularly travel to the 10 offices to oversee operations, ensure compliance with policies, and identify areas for improvement.
    • Develop and implement operational strategies to enhance efficiency and service quality.
    • Monitor and analyze key performance indicators (KPIs) to drive operational improvements.
    • Ensure all offices adhere to regulatory standards and internal policies.
  • Process Improvement:
    • Identify opportunities for process improvements and implement best practices across all locations.
    • Lead and manage projects aimed at operational enhancements.
    • Collaborate with various departments to streamline workflows and improve service delivery.
  • Reporting and Communication:
    • Prepare and present operational reports to the Vice President of Operations.
    • Facilitate communication between the Vice President of Operations and office managers.
    • Ensure timely and accurate dissemination of information across all offices.
  • Client Engagement:
    • Foster relationships with clients, stakeholders, and community partners.
    • Address client concerns and feedback to enhance service satisfaction.
    • Represent the organization at community events and meetings as needed.
  • Supervisory Responsibilities:
    • Supervises and directs subordinate staff, including assigning and reviewing work, hiring independently, and evaluating, writing and signing work performance evaluations.
    • Direct oversight of all Office Coordinators.
    Requirements
    • Education:
      • Bachelor's degree in Business Administration, Healthcare Management, or related field; or a combination of education and equivalent work experience will be considered in lieu of a degree.
      • Master's degree preferred.
    • Experience:
      • Minimum of 5 years of experience in business, healthcare, or operations management, preferably in a healthcare or behavioral health setting.
    • Skills, Knowledge and Abilities:
      • Strong leadership and people management skills.
      • Excellent communication, organizational, and problem-solving abilities.
      • Ability to travel regularly to various office locations within the region.
      • Proficiency in using office software and operational management tools.
      • Maintains a professional relationship with leadership and all levels of staff and displays a positive attitude.
      • Ability to demonstrate strong skills in leadership.
      • Displays through enthusiasm and commitment; strong work ethic, responsibility, accountability, dependability; toward the mission and vision of the organization.
      • Demonstrates positive interactions with others.
      • Demonstrates professional image, maturity, and positive attitude.
      • Genuine interest in Centennial Mental Health Center's mission and a willingness to work with vulnerable populations utilizing compassion and empathy in decision making and customer service.