Store Operations Manager

1 day ago

Humble, Texas, United States Round1 Full time
Job Summary

We are seeking a highly skilled and experienced General Manager to lead our bowling center and arcade operations. The ideal candidate will have a proven track record of success in managing sales, profits, staffing, image, and operations of a retail store.

Key Responsibilities
  • Manage sales and profit projections as outlined by corporate management team.
  • Meet and exceed sales goals through the efficient execution of company policies & procedures.
  • Supervise & audit department managers to ensure they are in compliance with established store policies and procedures.
  • Provide operational and customer service training for store employees at all levels, including new hires from other stores as assigned.
  • Assist with investigating employee issues with assistance from Human Resources & resolving escalated issues.
  • Maintain confidential information related to employee, company, & store topics.
  • Assist with holding weekly staff meetings with department managers to discuss and resolve any issues relating to operations, staffing, etc.
  • Ensure the store presents a pleasing image by changing store displays for better traffic flow
  • Prepare & submit reports to corporate: Daily Sales, Monthly Sales, COGS, Petty Cash, Labor Control
  • Create managers' monthly schedules & audit department schedules
  • Provide store operations and personnel budget plan to Executive Management for review and approval.
  • Prepare present performance evaluations and counseling notices to direct reports.
  • Know and understand all store employee job responsibilities.
  • Proactively support any promotional activity within the store and contribute to an effective working environment.
  • Performs special projects and other miscellaneous duties as assigned by DM, RDO, or Executive
Customer Relations
  • Interact with customers in a courteous and professional manner
  • Provide exceptional customer service by taking care of customer disputes and readily accessible to our customers.
  • Inform the customer of all services and specials we can provide them
Human Resources
  • Extend job offers to candidates considered for employment at the store level.
  • Develop a diverse, high-performance team by coaching, counseling, and mentoring.
  • Review department timesheets for accuracy of hours and overtime.
  • Provide new hire orientation for store employees.
  • Monitor store staffing on a daily basis to ensure each department is adequately staffed.
Auditing
  • Audit refunds and/or credits against itemized sales from the previous day.
  • Audit cash drawers and transactions.
  • Audit and track special events.
  • Assist with creating Daily Audit Reports with sales information and auditing discoveries for executive management.
  • Research problems discovered during audits.
Safety, Loss Prevention, and Procedural Compliance
  • Assist with administering IIPP procedures, Safety Programs, and procedures.
  • Assist with curbing internal and external theft.
  • Ensure satisfactory maintenance, appearance, and condition of assigned facilities to comply with security, safety, and environmental codes and ordinances.
  • Enforce compliance with all local, state, and federal regulations and company policies pertaining to safety and loss prevention.
  • Comply with all OSHA requirements.
Non-Essential Duties
  • Contributes to improvement or more efficient and less expensive ways and means in-store processes
  • Assists in the research and development of resources that create timely and efficient store workflow
  • Performs special projects and other miscellaneous duties as assigned by Executive Management
  • Assist with maintaining store IIPP and OSHA records
  • Maintains high ethical standards in the workplace
  • Reports all irregular issues and problems to Executive Management for solution
  • Maintains good communication with all workers including outside contacts
  • Complies and maintains confidentiality of all company policies and procedures
Qualifications
  • A bachelor's degree from preferred but not required.
  • 3+ years of management experience in team building, sales development, and strong operational skills within a fast-casual theme concept.
  • Ability to gain, demonstrate, and coach with operation knowledge.
  • Ability to plan activities, set goals, and effectively manage time and work.
  • Must have or be willing to obtain alcohol certification in compliance with local ordinances.
Work Environment

While performing the duties of this job, the employee regularly works in a bowling center/arcade environment where high levels of noise, dust, and activity can be expected. The noise level in the work environment is usually loud.

The employee is regularly required to bend, stretch, twist, climb, and have a high level of mobility/flexibility in small spaces. The employee is required to stand and walk for extensive periods of time without breaks during busy times. In addition, the employee will need to be able to use their hands/fingers to handle feel and reach with hands and arms. Lifting and/or moving up to 100 lbs with assistance is required.

The above job description identifies the essential job functions and skills needed by the person or persons assigned to this position. These job functions and skills are not intended to be a complete and exhaustive list of all responsibilities, duties, and skills required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. The information contained herein is subject to change at the company's discretion.

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