Customer Service Ambassador

2 weeks ago


San Francisco, California, United States Simera Full time
Unlock Your Potential as a Customer Service Representative

At Simera, we're committed to delivering exceptional customer experiences. As a Customer Service Representative, you'll play a vital role in achieving this goal.

Key Responsibilities:
  • Respond to customer inquiries via phone, email, and chat
  • Resolve customer complaints and issues in a timely and professional manner
  • Provide information about products and services
  • Process orders and returns
  • Update customer information in the system
  • Provide feedback to management regarding customer complaints and issues
  • Work closely with other departments to ensure that customer service goals and objectives are met
Requirements:
  • Bachelor's degree in English or a related field
  • English C1/C2 proficiency
  • 1-2 years of experience in a customer service role
  • Strong verbal and written communication skills
  • Strong customer service skills
  • Ability to multitask and prioritize
  • Strong problem-solving skills
  • Proficient in relevant computer software and tools
  • Ability to work well under pressure and meet deadlines
  • Experience in a call center environment is a plus


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