Warehouse Operations Manager

4 days ago


Jacksonville, Florida, United States CJ Logistics America Full time
Job Title: Warehouse Supervisor

Job Summary:

The Warehouse Supervisor is a key member of the CJ Logistics America team, responsible for directing and engaging operations employees to achieve productivity goals. This role requires strong leadership, organizational, and communication skills to manage a shift and coach the operations team to efficiently and safely achieve production and quality goals.

Key Responsibilities:

  • Engage the workforce by interacting with and motivating employees
  • Conduct daily shift meetings to discuss goals and results
  • Solve problems and address issues for employees
  • Regularly communicate team goals and results
  • Lead and engage in site activities and ESG events
  • Hold monthly safety meetings with the safety committee
  • Lead and participate in site management meetings and employee round tables
  • Deliver Operational Performance (including Productivity and Efficiency Targets)
  • Understand and communicate shift, Customer, and Logistics Center goals
  • Execute the daily work plan by adjusting the workflow to meet goals
  • Implement CJ Logistics America's Labor Management Program (performance observations)
  • Participate and assist in completion of inventory and quality audits
  • Provide front-line feedback on staffing needs to General Manager I and Warehouse Manager
  • Partner with leadership to coordinate supplies ordering and maintenance schedules
  • Manage Employee Performance (including Safety, Quality, and Productivity)
  • Provide coaching through observations and performance feedback
  • Track and communicate Forklift Operator performance
  • Conduct safety observations and participate in Safety Committee
  • Monitor and manage employee time, attendance, and payroll
  • Ensure Implementation of Leading Practices
  • Job shadow Forklift Operators
  • Identify training and cross-training needs
  • Conduct on-the-job training with Forklift Operators
  • Perform process quality checks and program management
  • Connect employees to customer business objectives
  • Communicate customer-specific requirements
  • Review Logistics Center performance against Customer requirements
  • Help Forklift Operators feel more connected to the larger customer goals

Qualifications and Requirements:

  • Bachelor's degree
  • 1-3 years of direct supervisory experience
  • Skills in leadership, organization, communication, and cross-functional teamwork
  • Emphasis on safety is extremely important

Preferred Qualifications:

  • Understanding of warehousing operations with experience in a distribution and/or manufacturing environment
  • Familiarity with MHE
  • Familiarity with Microsoft Office applications, including Excel and Word
  • Familiarity with warehouse management systems or Red Prairie WMS is a plus

Personal Qualities:

  • Ability to shift priorities easily and multi-task in a highly transactional environment
  • Excellent problem-solving skills
  • Ability to engage with the workforce and create a positive environment and culture


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