Customer Service Associate with Public Interaction Skills
4 days ago
Seeking a dedicated Customer Service Representative to provide exceptional service to the community in Wake Forest, NC. The ideal candidate will have a high school degree and experience in a billing operation involving heavy public contact.
Job SummaryThe Customer Service Representative is responsible for direct customer interaction, including taking utility payments, setting up and discontinuing accounts, and answering questions regarding services. This role requires considerable tact and courtesy when dealing with the public.
Responsibilities- Collects and posts various revenues at the counter
- Assists customers with making payments and resolving issues, including logging into pre-pay accounts and resetting passwords
- Takes payments for city of Raleigh development fees and processes work orders
- Audits electric accounts and balances two cash drawers without error
- Coordinates with customer service staff on cutting off electric services to customers
- Answers customer concerns and inquiries in person, on the phone, and via email
- Enrolls customers in programs such as equal payment plan, bank draft, load management, etc.
- Refers non-routine or escalated issues to supervisor for advice and consultation
- Closes out customer accounts by applying deposit to electric and processing additional billing or refund
- Fills in for the receptionist as needed
- Participates and assists in the debt set-off program
- Handles special projects as assigned, including extension cut-offs, returned checks, and preparing special documents for customers
To be successful in this role, you should have:
- Knowledge of local policy and state statues regarding utility billing
- Ability to create and maintain accurate records, reports, and files in support of a cash receipt and customer-oriented operation
- Ability to operate calculator, computer terminals, cash register, and related office equipment
- Able to deal effectively with the public in a tactful and effective manner
We offer a competitive salary of $18 per hour and a comprehensive benefits package, including healthcare, vacation pay, holiday pay, and 401K. If you're passionate about providing excellent customer service and working in a dynamic team environment, apply today
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