Senior Technical Client Advocate

1 week ago


New York, New York, United States Versana Full time

Versana is an innovative data and technology company transforming the syndicated loan market. Our mission is to bring efficiency and velocity to the entire market by digitally capturing agent banks' data in real-time.

We are seeking a skilled Customer Support Specialist to join our team as the main point of contact for issue resolution. As a key member of our client engagement process, you will represent the company while directly interacting with top-tier clients and relaying their feedback to our product and technology teams to drive development efforts.

About the Role

  • Maintain subject matter expertise in syndicated loans and our platform.
  • Troubleshoot complex issues spanning multiple technologies.
  • Own and manage client issues throughout their support lifecycle.
  • Collaborate with internal teams to resolve client issues.
  • Synthesize client feedback and clearly communicate it to internal teams.
  • Proactively monitor the production platform to identify and manage potential issues.

Requirements

  • 2-5 years of hands-on technical client support experience with a track record of exemplary customer service.
  • Knowledge of financial products or experience in a fintech company.
  • Knowledge of relational databases and basic SQL queries.
  • Understanding of SDLC.
  • Knowledge of object-oriented programming.
  • Familiarity with RESTful APIs.
  • Experience with ticketing systems and support workflows.
  • Ability to work effectively in a team setting and be a hands-on team member.
  • Strong multi-tasking skills to manage cross-functional responsibilities.
  • Strong verbal and written communication skills.

Salary and Benefits

The estimated salary for this role is $80,000 - $120,000 per year, depending on experience. Versana is committed to providing equal employment opportunities to all employees and applicants, prohibiting discrimination and harassment of any type without regard to protected characteristics.

Why Work at Versana?

We offer a dynamic startup environment that encourages innovation and collaboration. If you are a results-driven problem solver who loves working with clients, we encourage you to apply.



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