Senior Social Care Navigator
5 days ago
About the Role:
We are seeking a highly skilled and compassionate Senior Social Care Navigator to join our team at Public Health Solutions. As a key member of our organization, you will play a vital role in connecting vulnerable Medicaid populations with essential community-based social supports.
Job Summary:
The Senior Social Care Navigator will be responsible for conducting outreach to Medicaid populations residing in Brooklyn, Manhattan, and Queens, assessing their health-related social needs, and referring them to appropriate community-based social supports. This is a grant-funded position ending March 31, 2027.
About Us:
Public Health Solutions (PHS) is a 501(c)(3) non-profit community-based organization that has existed for 70 years to improve health equity and address health-related social needs for historically underserved marginalized communities. We administer WholeYouNYC, a coordinated community resource network that builds trustworthy and reliable pathways between healthcare providers, health plans, and CBOs providing critical resources in the community.
Responsibilities:
Conduct outreach to Medicaid populations residing in the SCN's region and utilize a standardized intake assessment tool to assess their health-related social needs.
Assess client eligibility for a range of services and refer to appropriate community-based social supports.
Leverage your social services experience and expertise to determine the most suitable resources and service providers for clients based on their needs, eligibility, and preferences.
Develop and maintain an in-depth knowledge and understanding of the range of services available in the SCN and existing local social services infrastructure.
Follow-up with clients to confirm that needs have been addressed.
Mentor Social Care Navigator team members to build their skills and knowledge.
Carefully document outreach, screening, and referrals in the SCN data and IT platform, following defined network policies and procedures.
Inform SCN learnings based on client experiences and insight about Medicaid population needs.
Provide feedback on workflows and assist with troubleshooting to improve SCN effectiveness.
Participate in network partner engagement meetings, staff/team meetings, mentoring meetings, planning meetings, and others as requested.
Work closely with supervisor and SCN management to support the team in developing/revising screening and navigation workflows and process improvements that increase network effectiveness.
Identify and prepare participant success stories to demonstrate SCN impact and promote the network.
Provide support for team training and productivity reporting upon request.
Qualifications:
2-4 years' experience working in a care navigation/coordination/intake capacity, specifically within the human services sector and/or equivalent.
Demonstrated experience in identifying and solving problems in a constructive way.
Excellent communication and listening skills with the ability to put clients at ease and show empathy.
High degree of self-organization and ability to work independently.
Ability to rapidly navigate workflows within a technology platform.
High level of professionalism including timeliness and high-quality case documentation.
Ability to work remotely, over the phone, as needed.
Ability to communicate effectively in-person, via email, and/or phone with providers, network client/participants, and community-based partners as needed.
Comfortability providing brief presentations and trainings to provider and community-based partners on available SCN resources and referral processes.
Knowledge and experience working with vulnerable populations.
Enthusiasm for assisting New Yorkers of diverse backgrounds.
Eager to learn more about the NYC social services landscape including local resources and services available to those in need.
Preferred Qualifications:
Bilingual or multilingual preferred.
Bachelor's degree with coursework in community health preferred.
Knowledge of motivational interviewing and/or other coaching techniques preferred.
What We Offer:
Hybrid Work Schedule.
Generous Paid Time Off and Holidays.
An attractive and comprehensive benefits package including Medical, Dental, and Vision.
Flexible Spending Accounts and Commuter Benefits.
Company Paid Life Insurance and Disability Coverage.
403(b) + employer matching and discretionary company contributions.
College Savings Plan.
Ongoing trainings and continuous opportunities for professional growth and development.
Salary: $27.47 - 30.21/hour
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