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Field Service Coordinator

2 months ago

Brockton, Massachusetts, United States Buhler Group Full time
About the Role

We are seeking a highly skilled Field Service Coordinator to join our team at Buhler Group. As a key member of our customer service team, you will be responsible for providing exceptional support to our field service engineers and customers.

Key Responsibilities
  • Create customer quotes, orders, and purchase requisitions in SAP to ensure seamless execution of field service operations.
  • Provide critical job information and scheduling support to field service engineers, ensuring they have the necessary resources to deliver high-quality service.
  • Handle incoming calls and emails from customers, responding promptly and professionally to their inquiries and concerns.
  • Follow up on pending quotes, purchase orders, and revisions to maintain our high standards of customer service.
Requirements
  • High school diploma or equivalent.
  • Professional telephone etiquette and excellent communication skills.
  • Ability to identify, evaluate, and problem-solve in high-pressure situations.
  • Advanced Microsoft Word, Excel, PowerPoint & Outlook skills.
  • Ability to type 50+ wpm.
  • SAP or similar experience.
  • Ability to remain positive in an ever-changing environment.
  • Ability to work independently within a team setting.
About Buhler Group

Buhler Group is a family-owned Swiss company that creates sustainable innovations for a better world. Our aim is to transform the world's most pressing food and mobility challenges into sustainable technology, process solutions, and business models. We offer a dynamic work environment, exceptional benefits, and opportunities for personal and professional growth.