Customer Service Specialist

5 days ago


Hales Corners, Wisconsin, United States Disability Solutions Full time

At Associated Bank, we're dedicated to providing exceptional customer service and creating a culture where our colleagues can grow and thrive. As a Customer Care Representative, you'll play a critical role in delivering top-notch service to our clients.

Job Summary

This is an exciting opportunity for a talented individual who is passionate about customer service and has excellent communication skills. You'll be responsible for responding to client inquiries, resolving issues, and providing personalized support to ensure their banking needs are met.

Key Responsibilities
  • Respond to client inquiries via phone, email, and chat in a professional and pleasant manner.
  • Utilize technical knowledge to resolve complex client issues and provide quality service.
  • Mentor and train new team members to ensure they have the skills and knowledge needed to excel in their roles.
  • Initiate opportunities to introduce Associated Bank products and services to clients and identify ways to enhance their overall experience.
Requirements

To succeed in this role, you'll need:

  • A high school diploma or equivalent.
  • Less than 2 years of customer service experience in banking, retail, food service, insurance, or telemarketing/sales.
Benefits

We offer a competitive salary range of $45,000 - $60,000 per year, depending on experience, plus additional benefits, including:

  • Paid time off to volunteer in your community.
  • Opportunities to connect with others through our diversity-focused Colleague Resource Groups.
  • Competitive salaries with professional development and advancement opportunities.
  • Bonus benefits including well-being programs and incentives, parental leave, an employee stock purchase plan, military benefits, and more.
  • Personal banking, loan, investment, and insurance benefits.
About Us

Associated Bank serves over 120 communities throughout Wisconsin, Illinois, and Minnesota, and we're committed to creating a diverse workforce that reflects the communities we serve. If you're passionate about delivering exceptional customer service and want to join a dynamic team that values diversity and inclusion, apply today



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