Collections and Recovery Specialist

7 days ago


Hales Corners, Wisconsin, United States Disability Solutions Full time

We are seeking a highly motivated Collections and Recovery Specialist to join our team at Associated Bank. This role will be responsible for collecting delinquent loans on a timely basis, working with customers to bring accounts current within department policy and procedure.

About the Role

As a Collections and Recovery Specialist, you will be the point of contact for delinquent loan customers, resolving issues and ensuring compliance with department and regulatory standards. You will also be responsible for meeting department goals for delinquency resolution and submitting referrals to other departments as needed.

Key Responsibilities
  • Contact delinquent loan customers daily via phone to resolve issues and collect payments.
  • Document all conversations, information, and account changes in the system to maintain accurate records.
  • Collect delinquent accounts at department and compliance standards.
  • Meet department goals for delinquency resolution by contacting and resolving customer issues.
  • Submit referrals to other departments to resolve complex issues.
Requirements

To be successful in this role, you will need:

  • A high school diploma or equivalent combination of education and experience.
  • Less than 2 years of experience in customer service, telemarketing, or office support.
Benefits

We offer a competitive salary range of $45,000 - $60,000 per year, depending on experience. Additionally, we provide:

  • Paid time off to volunteer in your community.
  • Opportunities to connect with others through our diversity-focused Colleague Resource Groups.
  • Competitive salaries with professional development and advancement opportunities.
  • Bonus benefits including well-being programs and incentives, parental leave, an employee stock purchase plan, military benefits and more.
About Us

Associated Bank serves over 120 communities throughout Wisconsin, Illinois, and Minnesota, and we consider our colleagues critical to our continued success. We strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success.



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