Order Fulfillment Specialist

5 hours ago


Greenville, South Carolina, United States Scansourcesecurity Full time
Job Title: Order Fulfillment Quoting Specialist - Cable

We are seeking a highly skilled Order Fulfillment Quoting Specialist - Cable to join our team at Intelisys, a ScanSource company. As a subject matter expert on non-complex Specialty Supplier products and services, you will play a critical role in managing pre- and post-order activity for our Partners and Suppliers.

Key Responsibilities:
  • Provide Specialty Supplier product and process support information to Partners by responding to requests and prioritizing concerns to clear problem backlog.
  • Act as the liaison between Specialty Suppliers and the Partners for quoting, order, billing, account maintenance, and trouble resolution.
  • Provide postsales support by supplying ordering paperwork; answering questions regarding forms and order processes; confirming the accuracy of the completed paperwork; assisting with problem resolution and escalations.
  • Interface with Sales Partner & customer to verify order data and assist with completing requirement documents for new and existing customers credit application, Letter of Authorization, order form, and contract, if required.
  • Subject matter expert on noncomplex order processing scrubbing order documents, submitting orders to Suppliers, tracking order and implementation status as needed, and verifying product ordered installs per customers request.
  • Track orders to ensure completion; provide timely and accurate updates to Partners.
  • Demonstrate product knowledge by successfully completing Supplier training on products and processes and passing applicable assessments.
  • Responsible for partner and customer satisfaction.
  • Assist with training newer team members.
  • Attend Company and team meetings as well as onsite and offsite supplier trainings and events.
  • Provide backup support as needed.
  • Perform other tasks and special projects as required.
Requirements:
  • Skills
  • Behaviors
  • Motivations
  • Education
  • Experience
  • Licenses & Certifications


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