Pet Resource Center Veterinary Support Specialist

2 weeks ago


Kansas City, Missouri, United States Pet Resource Center of Kansas City Full time

About us: As a non-profit organization, the Pet Resource Center of Kansas City has been delivering accessible and affordable veterinary services since 2002. We have earned a reputation for being a trusted resource for the Greater Kansas City community.

We offer manageable caseloads, a great support team, and a great work-life balance to established veterinarians. Our goal is to keep animals out of shelters and provide access to veterinary care for those in need.

**Job Summary:**

We are seeking a highly motivated and compassionate customer service specialist to join our team. This individual will be responsible for assessing treatment needs, identifying barriers, and providing direct services through exceptional customer care.

The ideal candidate will possess excellent communication skills, be confident in decision-making, and have experience handling difficult situations with a calm demeanor. They will also be proficient in computer use and typing skills.

**Responsibilities:**

  • Answer between 45 and 65 calls per day, assisting individuals with determining what services or support they require to meet their pet's needs.
  • Provide education and promotion of our services, programs, philosophies, agency mission, policies, and procedures to clients.
  • Serve as an education resource for pet owners and families, answering client questions, service requests, and assistance requests.
  • Build and maintain an extensive knowledge of community resources to help pet owners make informed decisions.
  • Act as a liaison to refer patients/families to veterinary partners and other resources to meet identified needs.
  • Contribute to reaching goals through completion of tasks and customer experience excellence.

**Ideal Candidate:**

  • High energy and passion for customer service.
  • Outgoing personality.
  • Ability to work in a high-volume and fast-paced environment.
  • Confident in decision-making.
  • Experience in handling difficult clients or situations with a calm and kind demeanor.

**Our Offer:

  • $15-$20 per hour based on experience.
  • Health, dental, vision, and life benefits options.
  • 3 weeks paid annual leave with flexible scheduling ability.
  • Paid holidays.
  • 401k plan.

As a valued member of our team, you will be part of a unique environment that encourages quality and excellence. We prioritize harmony and a great working atmosphere where honesty builds trust.



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