EMR Support Specialist
6 days ago
About the Role:
The Child Mind Institute is seeking a skilled EMR Applications Support Analyst to provide administrative and technical support for the EMR system. This role will involve providing administrative and technical support for the EHR system, with a special emphasis on clinical and practice management modules.
Responsibilities:
- Support the design, build, testing, training, utilization, and maintenance of the EHR system, with a focus on clinical, revenue cycle, and practice management modules.
- Troubleshoot EHR and other Clinical Informatic Systems issues and document research, interactions, and problem resolutions in IT help-desk software.
- Track support tickets and analyze errors for ongoing training and enhancements.
- Manage user setup and configuration based on HIPAA Security Guidelines.
- Train new users and provide ongoing training support with system upgrades.
- Deliver exceptional customer service and technical support.
- Monitor and analyze support tickets trends to identify areas for ongoing training and system enhancements.
- Stay updated on the latest applications of information technology and clinical informatics.
- Document, monitor, and analyze reported issues to proactively identify potential risks and trends.
Requirements:
- High School Diploma/GED and 5+ years experience or equivalent combination of education and experience is required.
- Minimum of 3 years of experience supporting clinical, revenue cycle, order entry, results, collaboration with finance departments, and practice management modules of EHR systems.
- Experience in SQL coding language required.
- Knowledge of HL7 or FHIR preferred.
- Behavioral Health experience is a plus.
- Familiarity with NextGen is preferred.
- Experience in supporting and training clinical and business users.
- Strong troubleshooting skills with EHR vendors.
- Strong understanding of HIPAA Privacy and Security Guidelines.
- Exceptional customer service, communication, and problem-solving skills.
- Strong team player with effective organizational and time management abilities.
- Detail-oriented with a high level of integrity and discretion.
Special Considerations:
The Child Mind Institute is an equal opportunity employer and does not discriminate in employment based on race, religion, color, sex/gender, sex stereotype, gender identity/gender expression/transgender, and sexual orientation; national origin, ancestry, physical or mental disability, medical condition, genetic information/characteristics, marital status/registered domestic partner status, age (40 and over), military or veteran status, or any other basis protected by federal, state, or local law or ordinance or regulation.
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