Customer Service Representative

3 weeks ago


Quinton, Oklahoma, United States SilverLion Inc Full time
About the Role

We are seeking a highly skilled Service Specialist to join our team at SilverLion Inc. as a key member of our business customer support team.

Key Responsibilities
  • Provide exceptional customer service to business clients via phone and email, ensuring timely and effective resolution of their queries and concerns.
  • Support customers in troubleshooting and resolving technical issues related to our services.
  • Offer expert advice on current tariffs and contract optimizations to help customers make informed decisions.
  • Develop and implement proactive sales strategies to drive customer retention and satisfaction.
  • Follow up on customer conversations to ensure seamless communication and issue resolution.
Requirements
  • Excellent German language skills in speaking and writing.
  • Proficiency in PC applications, including MS Office.
  • Strong communication skills and a passion for telephone conversations.
  • Customer-focused and service-oriented approach.
  • High willingness to learn and adapt to new situations.
About Us

SilverLion Inc. is a leading provider of dialogue marketing solutions, with a strong presence in Germany and Europe. We offer a dynamic and supportive work environment, with opportunities for growth and development.



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