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IT Support Technician I

2 months ago

Cottage Grove, Wisconsin, United States Johnson Health Tech Companies Full time
Job Overview

Position Summary:

Under the supervision of the IT Manager, this role is essential in maintaining the daily IT operations for the organization. Responsibilities encompass providing continuous assistance for all user systems, including PCs, Macs, mobile devices, and associated user software. Additional duties involve managing the telecommunication system and call center applications.

Key Responsibilities:

IT Infrastructure Support:

· Facilitate daily IT functions through the Helpdesk system.

· Manage user account modifications and adjustments within the IT framework.

· Diagnose and resolve hardware and software challenges faced by end users.

· Refer complex issues to appropriate technical levels as necessary.

Workplace Practices:

· Ensure all documentation is completed thoroughly and accurately.

· Maintain a tidy and organized workspace.

· Adhere to scheduled work hours punctually.

· Execute assigned tasks efficiently.

Team Collaboration:

· Enhance our organizational culture by fostering a positive atmosphere.

· Uphold the reputation of Johnson Health Tech Companies when interacting with external clients.

· Cultivate strong professional relationships and operate with transparency and integrity.

Additional Duties:

· Participate in other projects as required.

Qualifications:

Education:

· A minimum of a high school diploma or equivalent is required.

· The ideal candidate should have a keen interest in pursuing a career in the IT field.

Experience:

· No prior IT experience is necessary.

· Basic understanding of computer troubleshooting and technology is essential.

Other Qualifications:

· Proficient computer skills.

· Strong attention to detail.

· Ability to maintain focus and organization in tasks.

Compensation and Benefits:

We provide a competitive compensation package and a collaborative work environment with opportunities for professional growth. Some of our exceptional benefits include:

· Health and Dental Insurance

· Company-sponsored Life Insurance

· 401(k) Retirement Plan

· Paid Time Off

· Employee discounts on products

· Wellness initiatives

EOE/M/W/Vet/Disability