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Senior Field Service Technician
2 months ago
Position: Field Service Technician III
Location: Garner, NC
Company: Morris and Associates
Employment Type: Full Time
Compensation: Competitive Salary + Benefits
About Morris & AssociatesMorris & Associates is a globally recognized, employee-owned provider of tailored process cooling solutions. Established in 1949, we initially focused on the poultry processing sector and have since diversified our offerings to serve various industries worldwide, with our equipment operating in over 50 countries across five continents.
Our success is driven by innovation and a commitment to fostering valuable partnerships with our clients, establishing us as a trusted resource for addressing complex process cooling challenges. We pride ourselves on our comprehensive approach, guiding projects from conception through design, manufacturing, installation, and ongoing support.
Position SummaryThe Service Team at Morris & Associates is dedicated to supporting our clients in diverse settings, including meat processing facilities, ice production plants, seafood ports, and nuclear power stations. The role of a Field Service Technician III requires a formal technical education and 5-7+ years of relevant experience, or an equivalent combination of education and experience.
The technician will be responsible for installing, servicing, and executing complex repairs on mechanical, electrical, or electronic systems. This role also involves providing technical guidance to junior field service representatives regarding equipment installation, operation, maintenance, and repair at client sites. Technicians will respond to urgent repair requests and may work remotely, from a home office, or directly at client locations to deliver consistent technical support.
Key Responsibilities- Maintain a clean driving record.
- Demonstrate expertise in three-phase motor control systems.
- Conduct refrigeration maintenance and troubleshooting, including ammonia systems.
- Exhibit welding skills in stainless steel and aluminum; pressure vessel certification is advantageous.
- Diagnose electrical and PLC control systems effectively.
- Safely replace mechanical and electrical components such as motors, starters, switches, solenoids, pumps, refrigeration valves, VFDs, and compressors.
- Respond promptly to unexpected breakdowns.
- Interpret blueprints, electrical schematics, and construction layouts.
- Practice safe work habits consistently.
- Collaborate effectively as a team player, showing enthusiasm and pride in work.
- Demonstrate self-motivation and a commitment to continuous improvement.
- Work independently with minimal supervision.
- Adapt to frequent travel requirements.
- Communicate effectively with customers, building trust and rapport.
- Exhibit proficiency in written and verbal communication.
- Utilize computers and smartphones for field reporting.
- Willingness to travel internationally to support clients.
- Possess or be able to obtain a valid travel passport post-employment.
- Manage teams or individuals to achieve objectives.
- Transfer knowledge and train peers or clients on technical subjects.
- Act as a liaison between teams, including management-level interactions.
- Sitting: Up to 10 hours per day.
- Standing: Up to 10 hours per day.
- Walking: Up to 6 hours per day.
- Lifting: Up to 50 lbs (20 times per day).
- Phone/Keyboard Use: Up to 4 hours per day.
- Health, Dental, and Vision Insurance.
- Vacation and Sick Time.
- Life Insurance.
- Long-Term Disability.
- Employee Stock Ownership Plan (ESOP).
Must be authorized to work in the U.S.