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Pharmacy Technician, Clinical Customer Care Specialist

1 month ago

Tallahassee, United States CVS Health Full time

Transforming Patient Care with CVS Health

CVS Health is seeking a dedicated Pharmacy Technician to join our virtual Clinical Call Center team. As a Call Center Technician, you will play a crucial role in improving patient adherence and health outcomes for individuals managing various disease states.

Key Responsibilities:

  • Conduct outbound calls to patients to provide incremental, one-on-one therapy support for medications.
  • Address patient concerns, troubleshoot issues, and provide appropriate resolutions.
  • Identify clinical support needs and escalate calls to Pharmacists to further discuss concerns.
  • Use CVS Procedures and guidelines to handle patient prescription requests within HIPAA guidelines.

Requirements:

  • Active Pharmacy Technician license in state of residence.
  • 2+ years of experience leading, coaching, and developing employees in a high-volume call center.
  • Minimum of one consecutive year experience in customer service.

Why CVS Health?

We offer a range of benefits, including medical, dental, and vision coverage, 401(k) retirement savings plan, and employee stock purchase plan. Our company culture prioritizes employee well-being and offers opportunities for professional growth and development.