Commercial Account Manager

3 weeks ago


Brevard, North Carolina, United States Terminix Service, Inc. Full time
Job Summary
Terminix Service, Inc. is seeking a highly skilled CUSTOMER CARE SPECIALIST to join our team in Brevard, NC. As a key member of our office staff, you will be responsible for providing world-class customer service to our clients and ensuring the seamless operation of our office. This role requires strong communication skills, a friendly demeanor, and the ability to work effectively under pressure.

Compensation Package
The estimated salary for this position is $15 per hour, with potential for competitive commission on sales. We also offer a comprehensive benefits package, including medical, dental, and vision insurance, flexible spending account, life insurance, paid holidays, paid time off, 401k plan with match after 6 months, profit-sharing plan, and more perks.

About Our Business
Terminix Service, Inc. is a locally owned, independent business with its home office in Columbia, SC. We provide exceptional Commercial, Wildlife, and Residential Pest Control Services from 56 branches across South Carolina, western North Carolina, and the CSRA region of Georgia. We are a unique blend of a family business and major corporation, recognized for being among the top 10 pest control companies in the country.

Key Responsibilities
As a CUSTOMER CARE SPECIALIST, your primary responsibilities will include managing inbound and outbound phone calls, developing and nurturing customer relationships to retain customers, build new business/customers, meeting and exceeding customers' expectations, helping identify services we offer to solve their problems, etc. You will also oversee account management maintaining a focus on customer service to prevent loss of customers/closed accounts, understand Terminix Service, Inc. services and products to clearly share with customers, offer customer solutions with products and services to meet their needs and resolve any pest and other issues, and perform general office duties, creating reports, assist with scheduling customer appointment, process payment and invoices.

Requirements
To be successful in this role, you will need prior call center AND/OR customer service work experience, demonstrated sales ability and ability to upsell services to customers, ability to discuss service and speak knowledgeably to customers, ability to work well under pressure and deal with difficult situations or customers to diffuse situation and help resolve the problem, valid Driver's license required, and prefer prior Office experience, including billing, collections, sales, etc.

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