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Field Service Representative

2 months ago


Burlingame, California, United States Breg, Inc. Full time
Job Summary

Breg, Inc. is seeking a highly motivated and detail-oriented Field Service Representative to join our team. As a Field Service Representative, you will be responsible for delivering, picking up, and maintaining orthotic devices and durable medical equipment in coordination with clinic staff, surgery schedules, and patient convenience.

Key Responsibilities:

  • Deliver and set up ancillary equipment
  • Measure and fit orthopedic products, instruct patients in other ancillary DME products
  • Provide inventory management services to customers, including ordering and returning product as needed
  • Prepare and submit paperwork for insurance billing purposes, ensuring accuracy and timeliness of receipt
  • Ensure highest standard of patient care is provided to all patients, including adequate follow-up with patients and physicians, where required
  • Evaluate orthotic device on patient and make adjustments to assure fit, function, and quality of work
  • Utilize Breg Vision and Breg Claims System as applicable to support daily operations
  • Prepare daily, weekly, and monthly reports for management review, analyze reports and data for trends and patterns, and suggest areas for improvement

Requirements:

  • Minimum high school diploma or equivalent required; Bachelor's degree in kinesiology or sports medicine, or applicable trade certificate is strongly preferred
  • Some experience desired, but not required; applicable experience typically includes patient care, customer service, inventory, benefits, insurance billing, or other related service-oriented work
  • Computer proficient to include web browser/internet search, MS Outlook, Word, and Excel capabilities; technical competence includes the ability to learn new software and systems

What We Offer:

  • Medical/Dental/Vision plans
  • PTO (paid time off)
  • Holiday Pay
  • Life Insurance / STD / LTD

Work Schedule:

  • Typical hours are 8 AM - 5 PM, but flexibility is required for occasional early or late appointments

Salary/Pay Range: $37.00 per hour