Customer Support Specialist I

4 days ago


Richardson, Texas, United States Canon U.S.A., Inc. Full time
About the Position

We are seeking a highly motivated and detail-oriented individual to join our team as a Client Services Representative I. This is a customer-facing role that requires strong communication and problem-solving skills. As a key member of our team, you will be responsible for providing exceptional customer service, resolving issues efficiently, and promoting Canon's products and services.

Your primary responsibilities will include:
  1. Providing prompt and accurate reproduction of all print requests.
  2. Reviewing electronic files for print readiness, printing documents, punching, binding, assembling, sorting, laminating, and performing pre-delivery quality control checks.
  3. Receiving, logging, delivering, and tracking all activity for reporting purposes.
  4. Responding to customer requests and performing routine upkeep and basic maintenance of equipment.
  5. Evaluating equipment issues and notifying the service department if unable to resolve.

About You: The Skills & Expertise You Bring

To be successful in this role, you should have a high school diploma, GED, or equivalent experience, plus less than one year of related experience. You should also possess basic computer skills, technical knowledge, and strong communication skills. Additionally, you must be able to lift up to 50lbs and spend extended periods standing, bending, walking, reaching, and pulling while performing duties.

Estimated Salary: $45,000 - $60,000 per year, depending on location and experience.

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