Surveillance Officer

Wildhorse Resort and Casino is seeking a highly skilled Surveillance Officer to join our team. As a Surveillance Officer, you will be responsible for ensuring the integrity and protection of our assets, staff, and guests in all non-gaming areas of the casino and other WRC properties.

• Maintain surveillance of non-gaming areas as assigned by the security director.
• Monitor and record all irregular activities, as requested.
• Report any illegal activities to the proper authorities.
• Maintain confidentiality and non-disclosure regulations at all times.
• Maintain all aspects of the surveillance room.
• Monitor the escorting and transfer of WRC assets.
• Write detailed reports describing accidents, injuries, criminal conduct, suspicious activity, and other business disruptions.
• Promote a clean, safe, and healthy work environment for employees and guests.
• Ensure the operation of equipment, tools, and materials are handled safely and properly.
• Promote internal guest service standards through courteous and respectful behavior.
• Comply with regulatory laws, Employee Handbook, department policy and procedures, safety codes, etc.
• Must be able to work with a diverse group of people in a confined area.

• Six months experience working as a law enforcement officer/deputy, security/loss prevention officer, or security officer; OR Completion of a certificate/post-high school degree program in computer science/closely related field from an accredited institution; OR Special training in surveillance systems/operations.
• Read and apply procedural manuals.
• High School Diploma or GED.
• Employment history that demonstrates dependability and longevity.
• Must have excellent knowledge of Microsoft applications.
• Will sit for long periods observing numerous monitors and operating a keyboard, answering phones and two-way radios.
• Effective communication skills - verbally instructs, responds to questions, and has exceptional interpersonal skills and abilities.
• Lift to 50 pounds.
• High degree of integrity and understanding of confidentiality.
• Requires a High-Security Gaming License clearance.
• Must be at least 21 years of age.

• Practical work experience as a law enforcement officer/deputy, security officer, or surveillance officer.
• Thorough knowledge of casino operations and/or loss prevention.