Quality Assurance Specialist
3 weeks ago
We help customers communicate better, faster, and smarter through our Communications Automation Platform. Our low- and no-code solutions provide customers with simple, easy-to-use tools that can be utilized by anyone.
Our platform powers automation through AI and analytics, providing industry-leading time-to-value and rapid time to improved customer experiences with solutions that work seamlessly with existing business software and infrastructure.
Job SummaryThe Custom Solutions QA Analyst is responsible for creating and executing test plans, test procedures, and test cases to certify custom solutions built with our Communications Platform as a Service (CPaaS) infrastructure.
Test areas include feature/function, load, performance, and regression. The Custom Solutions QA Analyst works closely with Custom Development and Project Management staff as part of our Managed Solutions group and is involved in every phase of the Software Development Life Cycle.
Responsibilities- Test Plan and Test Case writing for new Products and Projects
- Write up bugs via JIRA Bug Tracking Tool
- Participate in Bug Triage and Product Overviews
- Learn and Write Test cases in Automation Tool
- Execute tests via Automation Tool during Regression Cycle
- Perform Functional and Regression testing during Sprints
- Suggest Improvements to QA Process and Procedures
- Learn and implement new ideas in AI for QA Department
We are looking for a highly motivated individual with excellent verbal and written English communication skills, including the ability to communicate effectively with peers, management, and customers regardless of their background, experience, and ability to comprehend complex technical content.
Proficient in oral and written Spanish communication, including the ability to read a Spanish script and or listen to Spanish audio and detect incorrect grammar, punctuation, and meaning and respond in Spanish.
Experience creating and executing detailed test plans, test procedures, and test cases, as well as experience with API tools, automation tools, and load testing tools.
Experience working with a scripting language such as Python, PHP, etc. and experience with Speech Recognition, Text to Speech, Natural Language Processing, Conversational Speech, and Generative AI a plus.
What We OfferUnlimited Paid Time Off, Paid Holidays, Competitive medical, dental & vision insurance for employees and their dependents, 401K Retirement Plan, Stock Options, Company-paid life insurance, voluntary short-term and voluntary long-term disability, Health & Flexible Savings Accounts, Cellphone, gym, and internet reimbursement, Paid Parental Leave, Tuition Reimbursement, Employee Assistance Program (EAP), Free snacks, and Fun events.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.
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