Automotive Warranty Administrator

1 week ago

Cocoa, Florida, United States Jackson Kia Full time
Job Overview

Jackson Kia is seeking a skilled and motivated Automotive Warranty Administrator to enhance our operations.


In this role, the individual will be responsible for executing various essential functions effectively. The following requirements outline the necessary knowledge, skills, and abilities needed for success in this position:

  • Timely processing of warranty claims for each franchise or distributor.
  • Accurate handling of all warranty documentation to ensure compliance.
  • Verification of criteria mandated by the manufacturer or distributor.
  • Reconciliation of warranty receivables with payments through the designated accounting schedule.
  • Entry of credits into the computer system.
  • Prompt resubmission of rejected claims or obtaining authorization for write-offs.
  • Follow-up on outstanding claim payments.
  • Tracking of warranty parts by tagging with relevant repair order numbers and replacement dates.
  • Coordination of parts shipment to the manufacturer or for disposal.
  • Maintenance of service records as required by the warranty provider.
  • Staying updated on all factory recalls and bulletins.
  • Providing assistance with body shop warranty claims as necessary.
  • Supporting cashier and telephone duties as required.
  • Assisting with clerical tasks as directed by management.
  • Upholding a professional appearance and maintaining an organized workspace.
  • Performing additional duties as assigned.
Qualifications
  • Proficient in reading and interpreting documents such as safety guidelines, operational instructions, and procedural manuals. Capable of writing routine reports and correspondence.
  • Adept at analyzing and interpreting business publications, professional journals, and technical regulations. Skilled in composing reports and business correspondence.
  • Competent in basic arithmetic operations and capable of computing rates, ratios, and percentages.
  • Possession of a one-year certificate from a college or technical school; or three to six months of relevant experience and/or training; or an equivalent combination of education and experience.
  • -OR-
  • Associate degree (A.A.) or equivalent from a two-year college or technical school; or six months to one year of relevant experience and/or training; or an equivalent combination of education and experience.
  • -OR-
  • Bachelor's degree (B.A.) from a four-year college or university; or one to two years of relevant experience and/or training; or an equivalent combination of education and experience.

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