IT Infrastructure Manager
1 week ago
Kavaliro is Seeking a Skilled IT Support Professional
We are looking for an experienced IT Support professional to join our team. In this role, you will be responsible for managing our IT systems and ensuring the smooth operation of technology services across the organization.
Key Responsibilities Include:
- Managing Help Desk Ticketing System: You will oversee the help desk ticketing system, ensuring timely resolution of IT support requests and maintaining a high level of user satisfaction.
- Administering ATS Systems: You will manage ATS systems, including user setup, permissions, and configurations, and collaborate with recruitment and sales teams to optimize ATS functionality.
- Ensuring Reliable Communication Services: You will administer and maintain the company's VOiP systems, ensuring reliable communication services, and troubleshoot VOiP issues.
- Implementing Best Practices: You will oversee Office 365 access and controls, including user accounts, licenses, and security settings, and implement best practices for data protection and compliance within the Office 365 environment.
- Maintaining Endpoint Security: You will monitor endpoint devices and ensure that antivirus solutions are up to date and functioning properly, and conduct regular system audits and vulnerability assessments to maintain security and performance.
- Generating Reports: You will maintain accurate documentation of IT systems, processes, and user instructions, and generate reports on help desk activity, system performance, and user satisfaction.
Requirements:
- Bachelor's degree in Information Technology, Computer Science, or related field.
- 2+ years of experience in IT support or systems management, preferably in corporate environment.
- Strong knowledge of help desk ticketing systems, Bullhorn, VOiP systems, and Office 365 administration.
- Experience with endpoint management and antivirus solutions.
- Excellent troubleshooting and problem-solving skills.
- Strong communication skills, with ability to interact effectively with both technical and non-technical users.
- Relevant certifications (e.g., CompTIA, Microsoft, ITIL) are a plus.
Salary Range: $70,000 - $90,000 per year.
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