Marine Product Support Specialist
4 weeks ago
We are seeking a highly skilled Marine Product Support Specialist to join our team at Garmin International Inc. In this role, you will be responsible for providing exceptional technical customer support for our marine products, ensuring that our customers receive the best possible experience.
Key Responsibilities:- Resolve customer concerns regarding Garmin marine products and services via phone calls, email inquiries, chats, and social media/web formats.
- Display strong customer support skills and maintain professional interactions with Garmin customers and co-workers.
- Become knowledgeable in the specifications, capabilities, and operation of Garmin marine products.
- Remain current on changes in policies, procedures, and product offerings.
- Complete tasks and/or projects of basic complexity within defined processes accurately and timely.
- Thoroughly document work in an organized and timely manner.
- Work a consistent and reliable schedule as identified by management.
- High School Diploma or GED.
- Demonstrated interest in the product segment and interest in developing product knowledge.
- Demonstrated customer service expertise.
- Demonstrated strong and effective verbal, written, and interpersonal communication skills.
- Personal or professional demonstrated technical aptitude, problem-solving, and troubleshooting ability.
- Must exhibit professionalism, be team-oriented, possess a positive attitude, work well with others, and have excellent time management and follow-up skills.
- Demonstrated reliable and predictable attendance.
- Demonstrated computer skills and ability to navigate multiple screens.
- Fluency in Spanish, Portuguese, and/or French languages in addition to English.
Garmin International Inc is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran's status, age, or disability.
This position is eligible for Garmin's benefit program. Details can be found here: Garmin Benefits
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