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Healthcare Registration Associate

2 months ago

Dayton, Ohio, United States Kettering Health Full time

Position Overview:

Kettering Health is a not-for-profit healthcare organization comprising multiple medical facilities and outpatient centers dedicated to enhancing the healthcare experience through exceptional service and quality care for individuals at every stage of life.

Facility Overview:
Kettering Health Huber is a vital part of our network, having served the community for several years. Our facility features:

  • A 15-bed capacity, ensuring personalized attention.
  • Accreditation as a Level 3 Geriatric Emergency Department.
  • A fully operational emergency center available around the clock.
  • Convenient access and parking options.
  • Minimized wait times for patients.

Key Responsibilities:
The Patient Registration I role encompasses a variety of essential functions, including:

  • Facilitating patient registration while exemplifying outstanding customer service and communication skills.
  • Reviewing scheduled outpatient appointments to confirm that all patients are eligible for discounts.
  • Discussing payment options and arrangements with patients.
  • Assisting patients in completing necessary financial assistance forms and applications.
  • Conducting thorough account reviews to ensure accuracy and quality.
  • Demonstrating proficiency in all compliance-related registration documentation.

Preferred Qualifications:
To be successful in this role, candidates should possess:

  • Prior experience in registration or scheduling.
  • Strong written and verbal communication abilities.
  • Competence in pre-screening protocols and testing for computer and customer service skills.
  • A collaborative mindset with the ability to communicate effectively across various levels.
  • Familiarity with site-specific patient processing software.
  • Proficiency in Microsoft Office Suite.
  • The capability to thrive in a fast-paced and often demanding environment while maintaining professionalism.
  • Flexibility in scheduling to meet organizational needs.

Educational Requirements:
Candidates must have:

  • A high school diploma.
  • A minimum of one year of experience in a medical office or customer service setting.