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Product Engineer, Charging Systems

4 weeks ago

Palo Alto, California, United States Tesla Full time
Job Title: Product Engineer, Charging

At Tesla, we're committed to delivering industry-leading uptime in our deployed fleet of EV charging products. To achieve this, we're leveraging data collected from our connected systems to identify and resolve issues before they impact our customers.

About the Role

We're seeking a Product Engineer to join our team and play a critical role in ensuring the highest quality products for our customers. As a Product Engineer, you'll work closely with a cross-functional team of Engineers to define and track product Key Performance Indicators (KPIs), troubleshoot and diagnose device issues, and deploy corrective actions to prevent re-occurrence.

Responsibilities
  • Develop and run data queries on fleet logs to support root cause analysis efforts
  • Collaborate with the Engineering and Manufacturing teams to drive design and manufacturing changes to improve product quality
  • Define data signatures to identify failures and integrate this knowledge into algorithms to automatically detect similar failures
  • Provide support on escalated customer cases to minimize system downtime
  • Perform root cause analysis and troubleshooting on hardware failures, firmware bugs, and system integration between Tesla products
  • Validate and sign-off new products and features to ensure functionality and customer satisfaction
Requirements
  • Degree in an Engineering discipline (Electrical, Mechanical, Computer Science, etc.) or equivalent experience
  • Strong engineering fundamentals and intuition, applied to firmware/software-enabled mechatronic systems
  • Previous technical work experience with electric vehicle charging hardware and protocols/standards
  • Strong data analysis skills, with experience using Python
  • Excellent oral, written communication, and collaborative skills
  • An ability to prioritize and execute multiple tasks in parallel
What We Offer

As a full-time Tesla employee, you'll be eligible for a comprehensive benefits package, including medical, dental, and vision plans, 401(k) with employer match, and more.

Additionally, you'll have the opportunity to work on cutting-edge technology, collaborate with a talented team, and contribute to the success of a pioneering company in the electric vehicle industry.